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11 thg 12, 2024
If you're having trouble signing into your Adobe apps, learn how to sign in using our updated QR code authentication process.
Received QR code when signing in to Adobe apps
As part of our ongoing efforts to improve security and following Microsoft's official deprecation of Internet Explorer 11, we are phasing out support for Internet Explorer 11 in all of our apps.
If you're still using an outdated version of Windows or an older version of the Adobe desktop apps, you might see a QR code on the sign-in screen instead of Adobe's usual screen. This is part of our solution to handle the deprecation of Internet Explorer 11 in a way that causes minimal disruption to your workflow.
You may see this QR code when attempting to authenticate the following Adobe apps:
- Adobe Creative Cloud Installer
- Adobe Creative Suite 6
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Adobe Photoshop Elements
- Adobe Photoshop Express
- Adobe Premiere Pro
The QR code will redirect you to a secure Adobe sign-in page where you can complete the sign-in process. It's designed to be quick, simple, and secure, offering an alternative for users who cannot update to a newer browser or operating system immediately.
Use the QR Code to sign in
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Use your mobile or tablet device to scan the QR code to sign in with your Adobe account. Alternatively, you can sign in by copying the link and pasting it into an updated web browser.
Lưu ý:If you're unable to scan the QR code, ensure it fits your screen, your camera lens is clean, and you have proper lighting and distance.
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Enter your email address on your mobile or browser, then select Continue.
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Follow the onscreen instructions to complete the sign in.
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Go back to the Adobe app and wait for it to sign you in.
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Still need help?
While the QR code authentication method is available as a temporary solution, we strongly encourage you to update your operating system and Adobe apps to the latest versions. This will help ensure that you continue to receive the latest security patches and enhancements.
