What's covered
Easily change your password or contact info, update your credit card, edit your account settings, and more.
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    Welcome to Adobe!

    An Adobe ID is your ticket to a secure and personalized experience with Adobe apps and services. Your purchases, membership, updates, and trials of Adobe apps and services are all managed through your Adobe ID. You can also use your Adobe ID to register your products, track orders, contact Adobe Support, and participate in Adobe forums and events.

    It's easy to remember your Adobe ID. It's the unique email address you first used when you started your membership, or purchased an Adobe app or service.

    Having trouble signing in, or forgot your Adobe ID or password? See Adobe ID account and sign-in troubleshooting.


    If you don’t already have an Adobe ID, first create one. Here’s how:

    1. Go to Adobe accounts and click Get an Adobe ID.

    2. Follow the online instructions. The email address you enter on the Sign up page will be your Adobe ID, so use an address you’ll remember. Click Sign Up.

      Sign up for an Adobe ID

      You’re now ready to get started managing your Adobe ID account.

    3. From now on you can sign in to your account any time using the navigation bar on Adobe.com pages. To do so, go to www.adobe.com and click Sign In. The sign in link is in the top navigation bar of most pages.

      Sign in
      Note:

      Can't clear the text that appears in the sign-in fields? Simply click in the fields and start typing.


    You can access your Adobe ID account in one of the following ways:

    • In the Creative Cloud desktop app, click the gear icon in the upper-right corner, and then choose Manage Account from the pop-up menu.
    • In the Creative Cloud desktop app, click the gear icon in the upper-right corner, and then choose Preferences from the pop-up menu. In the General panel, click Manage Account.

    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the Plans & Products section, find your Creative Cloud membership and click Edit payment details.

      Edit payment details
    3. Edit your payment details in the Edit Payment Method dialog, and then click Save.

      You can change your credit card information, add a new payment method, or redeem a redemption code (such as a prepaid card or retail product code) for a Creative Cloud license. Your new payment method will take effect in the next billing cycle.

      Note:

      The following instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, Adobe needs to help you change your billing information—you can’t change it on your own. For the fastest service, sign in to use premium support options.


    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. Use the tabs at the top of the page to review your plans and products, change your email and contact information, change your password, or update your profile and communication preferences.

      Manage account page

      For step-by-step instructions, choose from the options below.


    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

    3. In the Password section, click Change.

      Security & Privacy page
    4. If prompted, enter your current password to verify your identity. Then enter your new password twice to confirm, and click Save.


    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the navigation bar at the top of the Manage Account page, click Account.

      Email Address Page
    3. In the Adobe ID section, enter a new email address that you want to associate with your Adobe ID. You can also provide an alternate email address. In the Alternate email field, click Save.

      Adobe sends you an email to verify the change. (If you don’t receive the email, see Didn’t receive expected email from Adobe.)


    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

    3. In the Account Recovery section, click Manage.

      Account Recovery
    4. In the Recovery phone section, click Add.

      Phone recovery
    5. Enter your phone number, and click Next.

      Add phone number
    6. Check your mobile phone and enter the six-digit SMS code. Click Next.

      Phone number verification

    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the navigation bar at the top of the Manage Account page, click Communication.

    3. To change your phone number or address, click Edit.

      Communications page
    4. Make your changes in the pop-up window, and click Save.

      Note:

      If you need to change the country associated with your Adobe ID, see Change the country associated with your Adobe ID.


    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the navigation bar at the top of the Manage Account page, click Profile.

    3. Change your profile name, your name for Adobe Community forums, or your company name, and click Save.

    4. To upload a new profile photo, click Upload your photo, and then browse and select a new photo.

      Profile page

    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the navigation bar at the top of the Manage Account page, click Communication.

    3. Select the appropriate check boxes, and click Save.

      Communications page

    1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

    2. In the Security and Privacy section, find Connected Applications, and click Manage.

      Connected apps

      A list of connected applications appears.

    3. Find an application that you want to revoke access, and click Manage.

      List of connected applications
    4. Click Revoke authorization.

      Revoking authorization
    5. A pop-up appears prompting you to confirm your decision to revoke authorization. Click Revoke authorization again to confirm.

    6. Repeat steps 3 through 5 for each application that you no longer want to have access to your Adobe account information.


     
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