Easily change your password or contact info, update your credit card, change your email address, edit your account settings, and more.

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Welcome to Adobe!

An Adobe ID is your ticket to a secure and personalized experience with Adobe apps and services. Your purchases, membership, updates, and trials of Adobe apps and services are all managed through your Adobe ID. You can also use your Adobe ID to register your products, track orders, contact Adobe Support, and participate in Adobe forums and events.

It's easy to remember your Adobe ID. It's the unique email address you first used when you started your membership, or purchased an Adobe app or service.

Having trouble signing in, or forgot your Adobe ID or password? See Adobe ID account and sign-in troubleshooting.

Create an Adobe ID

If you don’t already have an Adobe ID, first create one. Here’s how:

  1. Go to Adobe accounts and click Get an Adobe ID.

  2. Follow the online instructions. The email address you enter on the Sign-up page will be your Adobe ID, so use an address you’ll remember. Click Sign Up.

    Sign up for an Adobe ID

    You’re now ready to get started managing your Adobe ID account.

  3. From now on you can sign in to your account any time using the navigation bar on Adobe.com pages. To do so, go to www.adobe.com and click Sign In. The sign-in link is in the top navigation bar of most pages.

    Sign in

    Note:

    Can't clear the text that appears in the sign-in fields? Simply click in the fields and start typing.

Access your Adobe ID account

You can access your Adobe ID account in one of the following ways:

  • In the Creative Cloud desktop app, click the gear icon in the upper-right corner, and then choose Manage Account from the pop-up menu.
  • In the Creative Cloud desktop app, click the gear icon in the upper-right corner, and then choose Preferences from the pop-up menu. In the General panel, click Manage Account.

Change your credit card

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the Plans & Products section, find your Creative Cloud membership and click Edit payment details.

    Edit payment details

    Don't see Edit payment details?

    In countries served by Digital River, Adobe's e-commerce partner, the place to access payment details is slightly different. If you don't see an Edit payment details link under your membership, click Manage plan, and then click Edit Payment Info.

    If you have never added payment information to a membership purchased with a redemption code, you may see Add payment information rather than Edit payment details under your membership.

  3. Edit your payment details in the Edit Payment Method dialog, and then click Save.

    Your new payment method will take effect in the next billing cycle.

    Note:

    These instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, Adobe needs to help you change your billing information—you can’t change it on your own. For the fastest service, sign in to use premium support options.

Manage your Adobe ID account

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. Use the tabs at the top of the page to review your plans and products, change your email and contact information, change your password, or update your profile and communication preferences.

    Manage account page

    For step-by-step instructions, choose from the options below.

Change your password

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  3. In the Password section, click Change.

    Security & Privacy page
  4. If prompted, enter your current password to verify your identity. Then enter your new password twice to confirm, and click Save.

Change Adobe ID email address

You can change the email address you use for your Adobe ID. Follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Account.

    Email Address Page
  3. In the Adobe ID section, enter a new email address that you want to associate with your Adobe ID. You can also provide an alternate email address. In the Alternate email field, click Save.

    Adobe sends you an email to verify the change. (If you don’t receive the email, see Didn’t receive expected email from Adobe.)

    Note:

    If you try to change your Adobe ID email address to an email address that you previously used, the following error message is displayed:

    Your account changes couldn’t be saved.

    For information on how to fix this error, see Fix the error “Your account changes couldn’t be saved” when changing Adobe ID email address.

Add phone for account recovery

You can use your phone to reset the password for your account. Follow these steps to add your phone number for account recovery:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

  3. In the Account Recovery section, click Manage.

    Account Recovery
  4. In the Recovery phone section, click Add.

    Phone recovery
  5. Enter your phone number, and click Text Me.

    Add phone number
  6. Check your mobile phone and enter the six-digit SMS code. Click Verify.

    Phone number verification

Change address or phone number

You can change the mailing address or telephone number associated with your Adobe ID account. To do so, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. To change your phone number or address, click Edit.

    Communications page
  4. Make your changes in the pop-up window, and click Save.

    Note:

    If you need to change the country associated with your Adobe ID, see Change the country associated with your Adobe ID.

Use 2-Step Verification to strengthen account security

2-Step Verification adds an extra layer of security to your account. With 2-Step Verification, while signing in, a verification code is required in addition to your Adobe ID account password. You can choose to receive this code on your mobile phone number or on the email address associated with your account.

Note:

To activate 2-Step Verification, you need to provide a mobile phone number. 

2-Step Verification is optional, but is recommended for strengthening the security of your Adobe ID account. You can deactivate 2-Step Verification any time after you activate it. 

Activate 2-Step Verification

To activate 2-Step Verification, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

    Security & Privacy page
  3. In the 2-Step Verification section, click Manage.

    Click Manage
  4. In the 2-Step Verification screen, click Activate now.

    Click Activate now

    You are prompted to add a new mobile phone number or confirm your existing number.

    If a mobile phone number is not already associated with your account 

    If a mobile phone number is not already associated with your account, you are prompted to add a mobile phone number.

    Enter phone number
    1. From the drop-down list, select your country. 
    Select country

    Your country code is displayed automatically once you select the country.

    2. Enter your mobile phone number, and then click Next.

    Enter phone number

    Note:

    You do not have to enter dashes or spaces while entering your mobile phone number. The system adds dashes or spaces as required, depending on your country.

    If a phone number is already associated with your account 

    If a phone number is already associated with your account, the number is displayed. You can change the number if necessary. 

    Verify that the number is correct, and then click Next.  

    Verify phone number

    Note:

    If you change the number, the new number gets associated with you account, and the previous number is removed.

  5. You are prompted to enter a verification code that is sent to your mobile phone. Check your mobile phone, and enter the verification code. Then, click Verify.

    Enter code

    Note:

    Did not receive the code? Wait for a few minutes as it can take some time for the text message to be delivered. If you still do not receive the code, click start over to generate the code again.

  6. A message is displayed confirming that you have activated 2-Step Verification for your account.

    While signing in, you are prompted to enter a verification code sent to your mobile phone, in addition to your Adobe ID password.

Use 2-Step Verification to sign in

For more information on entering the code while signing in, and troubleshooting any issues, see 2-Step Verification: Keeping your account secure.

Deactivate 2-Step Verification

To deactivate 2-Step verification, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Security & Privacy.

    Security & Privacy page
  3. In the 2-Step Verification screen, click Deactivate.

    Deactivate 2-Step Verification
  4. You are prompted to confirm if you want to deactivate 2-Step Verification.

    Click Deactivate

    Confirm deactivation

2-Step Verification gets deactivated for your account. You are not prompted for a verification code while signing in. 

You can reactivate 2-Step Verification any time as explained in Activate 2-Step Verification.

Edit your personal profile

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Profile.

  3. Change your profile name, your name for Adobe Community forums, or your company name, and click Save.

  4. To upload a new profile photo, click Upload your photo, and then browse and select a new photo.

    Profile page

Update communication preferences

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, click Communication.

  3. Select the appropriate check boxes, and click Save.

    Communications page

Revoke access to third-party apps

If you have allowed third-party applications to access your Adobe ID account information, such as email or Creative Cloud files, you can revoke access. Follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the Security and Privacy section, find Connected Applications, and click Manage.

    Connected apps

    A list of connected applications appears.

  3. Find an application that you want to revoke access, and click Manage.

    List of connected applications
  4. Click Revoke authorization.

    Revoking authorization
  5. A pop-up window appears, prompting you to confirm your decision to revoke authorization. Click Revoke authorization again to confirm.

  6. Repeat steps 3 through 5 for each application that you no longer want to have access to your Adobe account information.

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