Issue

When you use Adobe Connect 9 on Windows 7, you experience a Connect Add-in crash when you start, stop, or restart a screen-sharing session.

Solutions

When screen sharing, adjust your screen resolution to be a multiple of 16. For example, use a resolution of 1024 x 768 or 1280 x 1024.

Note:

Adobe plans to address this issue in the Connect Add-in version 9.0.2.

Additional information

This issue occurs when the screen resolution on the user's machine isn't divisible by 16. For example, if the user that is sharing their screen has a screen resolution set at 1366 x 768, this issue can occur.

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