Adobe® Creative Suite® 5.5 Production Premium Read Me

Creative Suite 5.5 Production Premium components 

  • Adobe® Photoshop® CS5.1 Extended
  • Adobe® Illustrator® CS5.1
  • Adobe® Flash® Catalyst™ CS5.5
  • Adobe® Flash® Professional CS5.5
  • Adobe® Premiere® Pro CS5.5
  • Adobe® After Effects® CS5.5
  • Adobe® Audition® CS5.5
  • Adobe® OnLocation™ CS5.1
  • Adobe® Encore® CS5.1
  • Adobe® Bridge CS5.5
  • Adobe® Device Central CS5.5
  • Adobe® Media Encoder CS5.5
  • Adobe® Extension Manager
  • Integrates with Adobe® CS Live online services*

*Adobe CS Live services are complimentary for a limited time and include Adobe® BrowserLab, Adobe® CS Review, Acrobat.com, Adobe® Story and SiteCatalyst® NetAverages†  Learn more.

Minimum system requirements 

Windows®

    • 64-bit operating system required: Microsoft® Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 (Service Pack 2 recommended) or Windows® 7
    • 2GB of RAM (4GB or more recommended)
    • 16.3GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
    • 1280x900 display (1280x1024 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM
    • Adobe-certified GPU card for GPU-accelerated performance in Adobe Premiere Pro; visit www.adobe.com/go/premiere_systemreqs for the latest list of supported cards
    • Some GPU-accelerated features in Adobe Photoshop® Extended require graphics support for Shader Model 3.0 and OpenGL 2.0
    • Some features in Adobe Bridge rely on a DirectX 9–capable graphics card with at least 64MB of VRAM
    • 7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
    • Adobe-certified card for capture and export to tape for SD/HD workflows
    • OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape, and transmit to DV device
    • Sound card compatible with ASIO protocol or MME/WDM
    • DVD-ROM drive compatible with dual-layer DVDs (DVD+-R burner for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
    • Java™ Runtime Environment 1.5 (32 bit) or 1.6
    • QuickTime 7.6.2 software required for QuickTime features
    • Adobe Flash® Player 10 software required to play back DVD projects exported as SWF files
    • Broadband Internet connection required for online services and to validate Subscription Edition (if applicable) on an ongoing basis*

Mac OS 

    • Multicore Intel® processor with 64-bit support
    • Mac OS X v10.5.8 or v10.6.3; Mac OS X v10.6.3 required for GPU-accelerated performance in Adobe Premiere® Pro
    • 2GB of RAM (4GB or more recommended)
    • 20.6GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    • 1280x900 display (1280x1024 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM
    • Adobe-certified GPU card for GPU-accelerated performance in Adobe Premiere Pro; visit www.adobe.com/go/premiere_systemreqs for the latest list of supported cards
    • Some GPU-accelerated features in Adobe Photoshop® Extended require graphics support for Shader Model 3.0 and OpenGL 2.0
    • 7200 RPM hard drive for editing compressed video formats; RAID 0 for uncompressed
    • Core Audio–compatible sound card
    • DVD-ROM drive compatible with dual-layer DVDs (SuperDrive for burning DVDs; Blu-ray burner for creating Blu-ray Disc media)
    • Java™ Runtime Environment 1.5 or 1.6
    • QuickTime 7.6.2 software required for QuickTime features
    • Adobe Flash® Player 10 software required to play back DVD projects exported as SWF files
    • Broadband Internet connection required for online services and to validate Subscription Edition (if applicable) on an ongoing basis*

For updates to system requirements and more detailed information about video hardware compatibility, visit http://www.adobe.com/products/creativesuite/production/systemreqs/

For CS Live system requirements, visit www.adobe.com/go/ cslive _requirements

† This product may allow you to extend its functionality by accessing certain features that are hosted online, including the Adobe CS Live online services ("Online Services").  The Online Services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued or modified in whole or in part without notice.  Use of the Online Services is governed by separate terms of use and by the Online Privacy Policy, and access to some services may require user registration. Some Online Services may be subject to fees and require a subscription.  Fees subject to change.  For more details and to review the applicable terms of use and Online Privacy Policy, visit www.adobe.com 

Install your software 

Install a Creative Suite 5.5 edition from disc

The components of Adobe Creative Suite 5.5 Production Premium are located on multiple DVDs:

  • Adobe Creative Suite 5.5 Application DVD set (multiple discs)
  • Adobe Content DVD (a single disc, contains the 32-bit support package for Windows)

The product box also contains serial numbers for the following:

  • Adobe Creative Suite 5.5 Production Premium
  • 32-bit support for Production Premium CS5.5 and Master Collection CS5.5 (Adobe Premiere Pro CS4 and After Effects CS4) (Windows only. Perpetual license only. Not available for subscription edition.)

Locate all installation media and serial numbers before you begin the installation process.

Install Creative Suite 5.5 Production Premium

Before you begin, close all applications, including your web browser. Make sure you have administrative privileges or can validate as an administrator.

If you are installing as an upgrade, the installer will check your system to find the valid upgrade product.  If it cannot find it, it will ask you to input the serial number of the product being upgraded.  You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.

1.     Insert the Adobe Creative Suite Application DVD 1 into your DVD drive.

2.     Double-click Set-up.exe (Windows) or Install.app (Mac OS) to begin the installation.

Note: Depending on your Autoplay settings in Windows, the Set-up.exe file may launch automatically.

3.     Follow the onscreen instructions to complete the installation.

4.     When prompted to enter a serial number, enter your Adobe Creative Suite 5.5 serial number and complete the installation.

5.     If you are installing CS 5.5 Subscription Edition software, you will need to be connected to the Internet. The installer will prompt you if it detects that you are offline. An Adobe ID is required to purchase a subscription. If for some reason, you cannot connect to the Internet, you can install the trial version of the software and input your subscription serial number and Adobe ID during installation. For more information about your subscription software, go to www.adobe.com/go/subscription_learnmore

Note: You may be asked to close conflicting processes in order to complete the installation.

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 32-bit vs. 64-bit Support

Windows versions of Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7. This applies to both the standalone versions of the applications as well as the components of Master Collection CS5.5.

You cannot install or run Adobe Premiere Pro CS5.5 or After Effects CS5.5 on any of following operating systems:

  • 32-bit and 64-bit editions of Windows XP Home or Professional
  • 32-bit editions of Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise
  • 32-bit editions of Windows 7 Starter, Home Premium, Professional, or Ultimate 

32-bit vs. 64-bit support in Creative Suite 5.5 

If you are using a 32-bit operating system, Adobe recommends that you upgrade to either:

  • 64-bit edition of Windows Vista Home Premium, Business, Ultimate, or Enterprise
  • 64-bit edition of Windows 7 Home Premium, Professional, or Ultimate

To ease the transition to a 64-bit operating system, Master Collection CS5.5 includes a support package that contains 32-bit versions of Adobe Premiere Pro CS4 and After Effects CS4.(Perpetual license only. Not available for subscription edition.)

Until you upgrade to a compatible 64-bit operating system, you can install and use the 32-bit support package included with your purchase. After you upgrade to a qualified 64-bit operating system, you can install and use Adobe Premiere Pro CS5.5 and After Effects CS5.5.

Important:  If you are upgrading from Production Premium CS4 or Master Collection CS4 you can continue to use your existing installations of After Effects CS4 and Adobe Premiere Pro CS4, including OnLocation and Encore. You do not need to install the 32-bit support package.

If you are upgrading from a standalone version of Adobe Premiere Pro CS4 or After Effects CS4, you must uninstall it before you can install the 32-bit support package. This is because standalone versions of Adobe Premiere Pro CS4 and After Effects CS4 do not include Dynamic Link. To benefit from the workflow enhancements of Dynamic Link you must install the 32-bit Support package included with your purchase.

To uninstall Adobe Premiere Pro CS4 or After Effects CS4:

  • (Windows XP) Open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
  • (Windows Vista and Windows 7) Open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the onscreen instructions.
  •  Insert the Adobe Creative Suite 5.5 Content Disc into your machine and open the Adobe After Effects CS4 and Premiere Pro CS4 for Windows 32 bit folder and then the Adobe CS4 folder.
  • Double-click Setup.exe.
  • Follow the onscreen instructions to install the 32-bit support package.
  • When prompted to enter a serial number, enter your 32-bit support for CS5.5 Production Premium and Master Collection serial number to complete the installation.

Install a Creative Suite 5.5 edition from an electronic download 

The components of Adobe Creative Suite 5.5 Production Premium are contained in multiple downloadable packages:

  • Adobe Creative Suite 5.5 Application package
  • 32-bit support for Production Premium CS5.5 and Master Collection CS5.5 (Windows only. Perpetual license only. Not available for subscription edition.)

Each Windows package contains two files: a .7z file and an .exe file. Ensure both files have downloaded prior to opening the .exe. 

Each Mac OS package contains one DMG file.

Your purchase also includes serial numbers for the following products:

  • Adobe Creative Suite 5.5 Production Premium
  • 32-bit support for Production Premium CS5.5 and Master Collection CS5.5 (Adobe Premiere Pro CS4 and After Effects CS4)  (Windows only. Perpetual license only. Not available for subscription edition.)

Download all installation files and locate your serial numbers before you begin the installation process.

Install Creative Suite 5.5 Production Premium

Before you begin, close all applications, including your web browser.  Make sure you have administrative privileges or can validate as an administrator.

If you are installing as an upgrade, the installer will check your system to find the valid upgrade product.  If it cannot find it, it will ask you to input the serial number of the product being upgraded.  You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.

  1. Do one of the following:
    • (Mac OS) Double-click the Install.app file.
    • (Windows) Navigate to the directory where you saved the installation files and double-click the .exe file associated with your product to extract the installation files. The filename is based on the product you purchased, such as MasterCollection_CS5_5_LSx.exe.
  2. After the files finish extracting, the installer should launch automatically. If it doesn’t, go to the folder that contains the extracted files. Open the folder named for the product that you purchased, then open the Adobe CS5.5 folder, and double-click Set-up.exe to begin installation.
  3. Follow the onscreen instructions to complete the installation.
  4. When prompted to enter a serial number, enter your Adobe Creative Suite 5.5 serial number and complete the installation.

Note: You may be asked to close conflicting process in order to complete the installation process.

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 32-bit vs. 64-bit support 

Windows versions of Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7. This applies to both the standalone versions of the applications as well as the components of Master Collection CS5.5.

You cannot install or run Adobe Premiere Pro CS5.5 or After Effects CS5.5 on any of following operating systems:

  • 32-bit and 64-bit editions of Windows XP Home or Professional
  • 32-bit editions of Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise
  • 32-bit editions of Windows 7 Starter, Home Premium, Professional, or Ultimate

32-bit vs. 64-bit support in Creative Suite 5.5

If you are using a 32-bit operating system, Adobe recommends that you upgrade to either:

  • 64-bit edition of Windows Vista Home Premium, Business, Ultimate, or Enterprise
  • 64-bit edition of Windows 7 Home Premium, Professional, or Ultimate

To ease the transition to a 64-bit operating system, Master Collection CS5.5 includes a support package that contains 32-bit versions of Adobe Premiere Pro CS4 and After Effects CS4. (Perpetual license only. Not available for subscription edition.)

Until you upgrade to a compatible 64-bit operating system, you can install and use the 32-bit support package included with your purchase. After you upgrade to a qualified 64-bit operating system, you can install and use Adobe Premiere Pro CS5.5 and After Effects CS5.5.

Important:  If you are upgrading from Production Premium CS4 or Master Collection CS4 you can continue to use your existing installations of After Effects CS4 and Adobe Premiere Pro CS4, including OnLocation and Encore. You do not need to install the 32-bit support package.

If you are upgrading from a standalone version of Adobe Premiere Pro CS4 or After Effects CS4, you must uninstall it before you can install the 32-bit support package. This is because standalone versions of Adobe Premiere Pro CS4 and After Effects CS4 do not include Dynamic Link. To benefit from the workflow enhancements of Dynamic Link you must install the 32-bit Support package included with your purchase.

1.     To uninstall Adobe Premiere Pro CS4 or After Effects CS4:

o    (Windows XP) Open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.

o    (Windows Vista and Windows 7) Open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the onscreen instructions.

2.     On the Your Downloads page, click the Akamai Download Manager link for 32-bit support for CS5.5 Production Premium and Master Collection and wait for the files to completely download.

3.     Navigate to the location where you saved the downloaded files.

4.     Double-click AfterEffects_PremierePro_CS4_ALL.exe to extract the installation files. After the files finish extracting, the installer should launch automatically. If the installer does not start automatically, locate the folder that contains the extracted files. Open the Adobe Premiere Pro and After Effects CS4, 32-bit support for CS5.5 folder, open the Adobe CS4 folder, and double-click Setup.exe.

5.     Follow the onscreen instructions to install the 32-bit support package.

6.     When prompted to enter a serial number, enter your 32-bit support for CS5.5 Production Premium and Master Collection serial number to complete the installation.

For additional CS5.5 installation help, go to www.adobe.com/go/cs5install/

Known issues

  • Flash Catalyst  cannot be selected for install when the user name includes 4-byte characters. (#BG095682) 
  • Some products will not launch when the user name includes 4-byte or special characters, particularly the yen (¥) character.  Affects Adobe Media Player, After Effects, Flash Professional. (#BG081099, BG095671, BG094597, BG094587, BG095729, BG089964)
  • Adobe Premiere Pro CS 5.5 and After Effects CS5.5 will install on Windows XP 64-bit, however they will not launch properly.  Adobe Premiere Pro CS5.5 and After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7. (BG097289)
  • After serializing a trial of Premiere Pro CS5.5, it may take several minutes to start the installation of the additional protected content.  Re-launching Premiere Pro after serializing will install the protected content immediately.
  • Some products may fail to launch and will display error messages when Suite is installed at a location having special characters. (2510221)
  • Flash Professional may unexpectedly quit on launch when installed to a custom location with high ascii characters. (2840541)
  • Moving the Production Premium applications folder to a new location after install can result in an error message "Licensing has stopped working" error. (2520343)

For more detailed information about troubleshooting your installation, go to www.adobe.com/go/support_loganalyzer.

Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (DVD or the download from the web).  Repair is not an available option.  

Uninstall your software

Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows. 

Do one of the following: 

  • In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions. 
  • In Windows Vista and Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the on-screen instructions.
  • IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click on the Uninstall alias located in the Application folder.  Select Remove Preferences, then Authenticate as an Administrator and follow the on-screen instructions.
  • If you are uninstalling subscription software, please note that uninstalling does not cancel or stop your subscription. To cancel your subscription, please go to Your Subscriptions at www.adobe.com/go/subscriptionedition

Known issues

  • Products will not appear in the Deactivation screen until they have been launched. (#BG091275)
  • On Windows, uninstalling a CS4 product after installing a CS5.5 product may affect registry entries for CS5.5. (#BG081801)

Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.

Trial software 

Creative Suite 5.5 trials are "try and buy," meaning you can evaluate individual products or editions of Creative Suite 5.5 and then convert the installed trial to a full version by purchasing the product and entering the serial number at any time during or after the trial period.

To convert your trial, enter the serial number from your purchase into the product screen that counts down the remaining days in the trial. You can enter a serial number to convert the trial at any time during the 30-day trial period or after the trial ends. If you purchased CS 5.5 Subscription Edition, you will need to be connected to the Internet and will be required to enter an Adobe ID when prompted.

Production Premium trial software

Adobe Encore CS5.5 is not available as a trial. It will be installed as part of the trial DVD set for Creative Suite 5.5 Production Premium and Master Collection but will not be available for use until you purchase. The trial versions of Adobe After Effects CS5.5 and Flash Professional CS5.5 do not include some features that depend on software licensed from parties other than Adobe.

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 trial

Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7.  If you purchase the full version of Master Collection, complimentary versions of Adobe Premiere Pro CS4 and After Effects CS4 will be included. (Perpetual license only. Not available for subscription edition.)

For additional information, visit www.adobe.com/go/32bit_installation

Electronic licensing

You must accept the license agreement and warranty terms to use this product.  See www.adobe.com/go/eulas for details.  This product may automatically attempt to activate over the Internet. See www.adobe.com/go/activation for details.

Registration information

Creating or entering an Adobe ID registers your software and sets up access to Adobe CS Live online services. In order to take advantage of your complimentary access to CS Live online services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.

To learn more about CS Live online services, visit www.adobe.com/go/cslive_ps

Font installation

All font related documentation is online.  Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite5.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS5.5 products, and listings of fonts included on DVD for each of the CS5.5 products.

The Creative Suite 5.5 installer installs fonts into a default system font directory. If the installer finds older versions of these fonts in the default system font directory, it will uninstall the older versions, and save them to a new directory.  The default system font directory is:

    Apple Macintosh:  <System Disk>/Library/Fonts

    Windows: <System Disk>:\Windows\Fonts

The older fonts will be saved in the new directory:

    Apple Macintosh:  <System Disk>/Library/Application Support/Adobe/SavedFonts/current

    Windows: <System Disk>:\Program Files\Common Files\Adobe\SavedFonts\current

This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and old font files.

You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.

There are additional fonts on the content disc. For information on installing these fonts, see http://www.adobe.com/go/learn_fontinstall_en. 

Known issues

Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 5.5 applications.

GB18030 support for Windows XP

In order to support the display of all characters of the Chinese standard GB18030 on Windows XP systems, Adobe recommends the installation of the Microsoft GB18030 Support Package. This support package will update an XP system with, among other things, fonts and input-method-editors (IMEs) to correctly support GB18030. The support package is available as a download from the Microsoft website. (#BG061690)



For Illustrator CS5.1:

SetNewUIfont and ClearNewUIfont for GB18030-2000 standard support 

On Microsoft® Windows® XP, set the registry to enable 4-byte GB18030-2000 characters in the UI by running the registry script file "EnableGB18030.reg". This will only affect UI in Illustrator and not your OS. The registry script is an optional procedure and doesn’t need to be run unless there is a need to display 4-byte characters in the UI.

Note: This workaround will not work for the dialogs managed by the operating system (i.e. Open, Save...etc).

To set the UI font to enable 4-byte GB18030-2000 characters:

  1. Make sure the Adobe Illustrator application is not currently running.
  2. Copy the file “EnableGB18030.reg” to your desktop. This file may be found on either the CS5.5 Content DVD or the IIlustrator_15_Content_LS3 as part of an electronic software download package. Locate it in the 简体中文  > 实用组件 > Adobe Illustrator CS5 folder.
  3. Double click the “EnableGB18030.reg” to set the UI font for Illustrator.
  4. Launch Illustrator again, the UI should be enabled to view 4-byte GB18030-2000 characters in all dialogs managed by Illustrator.

To revert the UI font to original settings:

  1. Make sure that Adobe Illustrator application is not currently running.
  2. Copy the file “DisableGB18030.reg” to your desktop.  This file may be found on either the CS5.5 Content DVD or the Illustrator_15_Content_LS3 as part of an electronic software download package. Locate it in the 简体中文  > 实用组件 > Adobe Illustrator CS5 folder.
  3. Double-click the “DisableGB18030.reg” to clear the new UI font for Illustrator.
  4. Launch Illustrator again, the UI should be reset to Illustrator standard UI font.

NOTE: The registry script is created to display GB18030 standard 4-byte characters in Illustrator UI, and should be run on native Simplified Chinese Win XP.

For Photoshop CS5.1:

Files and instructions on how to set the UI font to enable 4-byte GB18030-2000 characters are located in the GB18030 folder on the CS5.5 Content DVD, in the 简体中文  > 实用组件 > Adobe Photoshop CS5 folder.

 

Customer care

Customer Service

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/.  Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO.  Alternatively, you can click on Change beside the country name at the top of the screen to select a different country or region.

Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more.  We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

If you are having any issues with installing or uninstalling any of your Creative Suite 5.5 applications, please try rebooting your system prior to contacting Support.  For additional CS5 installation help, go to www.adobe.com/go/cs5install/.  

Other resources

Online Resources

For complete Help plus community-based instruction, inspiration and support, go to www.adobe.com/go/learn_<product name>_support. 

Adobe website

Adobe TV

Adobe CS Live

Adobe Design Center 

Adobe Developer Connection

Adobe User Forums

Adobe User Groups

Adobe Marketplace and Exchange

Training & Certification

Adobe Certification Program

Adobe Partner Programs

Find an Adobe Authorized Training Center 

Find an Adobe Authorized Print Service Provider

 

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