Learn what to do when the option to automatically update your Creative Cloud apps is disabled or unavailable.
Adobe Creative Cloud login item is turned off
If you've turned off the Adobe Creative Cloud login item in your macOS System Settings, you can't update your apps automatically. The Creative Cloud desktop app adds login items to support various features, including auto-update. Learn how to fix login item issues on macOS Ventura.
Installed apps don’t support auto-updates
You can’t turn on auto-updates when there is no app installed on your system that supports auto-updates. Once you install an app that supports auto-updates, you can turn on auto-updates.
Older version of the app is installed
Auto-update remains turned off in the following scenarios to prevent older versions of your apps from being removed:
- When you have two versions of an app installed on your system, and you uninstall the newer version.
- When you install an update for an older version of an app.
- When you install the older version of an app.
You can turn on auto-updates to update your apps to their latest version.
Auto-update in Preferences isn't available
The auto-update settings are not available for an individual app unless you turn on auto-updates in your Creative Cloud desktop app.
Enterprise or teams admin has turned off auto-updates
If you've received your Adobe subscription from a school or organization, and if you don't see the Auto-update option for your Creative Cloud apps, your admin has turned off auto-updates for your school or organization. If you're an admin in a school or organization, learn how to manage auto-updates for your users.
If the Auto-update option is enabled but locked, then your organization has likely mandated automatic updates.
