Apps won't launch due to subscription error

Last updated on Okt 7, 2025

Learn how to resolve launch interruptions for your Creative Cloud apps due to the “Renew your subscription” error.

Activation issues interrupt app launch

When you try to open an Adobe Creative Cloud application, you may see a "Renew your subscription" message even though your subscription is current. To resolve this issue, sign out and sign back in to the Creative Cloud desktop app.

Launch Creative Cloud desktop app.

Select the Account icon in the upper right corner, and then select Sign out.

The Account menu button available at the top-right corner provides the option to sign out from your Creative Cloud desktop app. — Signing out from the Creative Cloud desktop app signs you out from all your apps.

If you still get the error, select License this software in the error message

Verify you have an active internet connection.

Check that your system clock is set to the correct time:

If licensing fails, wait for a few minutes and then select Try again.

Creative Cloud desktop app stuck on launch screen

Matuto

Matuto sa pamamagitan ng mga step-by-step video tutorial at hands-on guidance mula sa app mismo.

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