Before you begin: Which account page do you see?


We've been busy!

We're working hard to improve your experience. We are transitioning to a redesigned account page. So we can direct you to the right content, first see which account page you have.

  1. Sign in to your Adobe account (use the email address you provided when you set up your account).

  2. Click the page below that matches your account page, and you'll find the correct instructions.

Learn how to cancel your subscription to Acrobat or to Document Cloud PDF services such as Adobe PDF Pack, Adobe Export PDF, Adobe Send for Signature, and Adobe Send & Track.

Before you cancel your membership or subscription, read the Adobe subscription terms. Only purchases made directly from can be returned to Adobe. 

Cancel your subscription

If you purchased your Acrobat or Document Cloud subscription directly from Adobe, you can cancel your subscription at any time.

  1. Go to, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 


    Your Adobe ID is the email address you used when you signed up for your subscription.

  2. Under Plans & Products, click Manage plan for the plan you want to cancel.

    Manage plan
  3. Under Plan details, click Cancel plan.


    Don't see a Cancel plan button? Contact us to cancel your membership.

    Cancel plan
  4. Select the reason that you would like to cancel, and then click Continue to cancel plan.

    Reason for canceling
  5. If necessary, confirm the cancelation one final time. You see a confirmation that your subscription has been canceled.


    If you need help, contact us. You may be asked to sign in. Sign in with your Adobe ID and password.

Cancel a subscription purchased through the Apple iTunes App Store

Subscriptions that you purchase via Adobe Reader for iOS are paid through Apple's iTunes App Store. If you have questions about your subscription, contact Apple.

Return a subscription or membership purchased from a reseller

If you purchased your membership or subscription from any seller other than Adobe, contact the seller for assistance.

Cancel an Enterprise subscription

Contact your account manager to cancel an enterprise membership.

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