Open the Creative Cloud desktop app. (Select the Creative Cloud icon in your Windows taskbar or macOS menu bar).
Updates not listed in Creative Cloud desktop app
Try the steps given below if available updates are not listed for Creative Cloud apps.
If the Creative Cloud desktop app doesn't display updates for your apps, try the solutions given below.
Enterprise and teams customers
Contact your team administrator or IT department as updates may have been disabled for end users.
What to do if updates aren't displayed
Use these solutions in the given order:
1. Check the minimum system requirements
Ensure that your computer and operating system meet the minimum system requirements. To know more, see Not all apps displayed for download | Creative Cloud desktop app.
2. Manually check for updates
Depending on your version of the Creative Cloud desktop app, do one of the following:
- In the Apps tab, select Updates on the left sidebar menu.
- In the Updates section, select Check for updates in the upper right.
Select the icon in the upper right, and then select Check for App Updates from the pop-up menu.
If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Select Update.
3. Sign out and sign back in
Sign out and sign back in to the Creative Cloud desktop app. For detailed instructions, see Sign in to activate Creative Cloud apps.
4. Restart the Creative Cloud desktop app
Use these keyboard shortcuts to force the app to close and restart itself and all associated processes:
- Windows: Ctrl+Alt+R
- macOS: command+option+R
It might take some time for the Creative Cloud desktop app to restart itself.
5. Remove the OPM.db file and then log in again
Remove the OPM.db file and log in to the Creative Cloud app using the Adobe ID associated with your membership.
Locate the OPM.db file in the \Users\<user>\AppData\Local\Adobe\OOBE
To view the hidden AppData folder, see Show hidden files, folders, filename extensions in Windows.
Locate the OPM.db file in the /User/<user>/Library/Application Support/Adobe/OOBE folder.
To access the hidden user Library folder, see Access hidden user library files.
6. Remove the affected Creative Cloud app and then reinstall it
Remove and reinstall the affected app. For detailed instructions, see Uninstall or remove Creative Cloud apps.
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