Having issues while managing and working on cloud documents in the Creative Cloud desktop app? Learn how to fix them.
No internet connection
What's causing this issue?
Your computer is either not connected to a network, or the connection is intermittent. This usually results in cloud documents falling back into offline mode. You see a message in your Creative Cloud desktop app saying that you are offline.
How do I fix this issue?
Make sure that you are connected to the Internet and try accessing the app again.
Full cloud storage
What's causing this issue?
Your Creative Cloud storage is full.
How do I fix this issue?
Upgrade your storage or free up space by permanently deleting cloud documents.
Deleting files from the Files location inside the Creative Cloud desktop app only moves them into your Deleted folder. You must permanently delete them (from the Deleted location) to free up storage space. To view all your deleted assets, open the Creative Cloud website.
