Creative Cloud desktop app FAQ

Find answers to some common questions about the Creative Cloud desktop app.

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Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).

What operating systems does the Creative Cloud desktop app support?

The Creative Cloud desktop app has the following recommended requirements for Windows and Mac operating systems:

  • Windows 10 (64-bit) version 1903 or later for AMD, Intel, and ARM processors
  • macOS Catalina (version 10.15) and later for Mac computers with Apple Silicon
  • Internet connection
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We no longer support older LTSC versions for Windows 10. If you use an older operating system, the relevant version of the Creative Cloud desktop app applicable to your respective platform and operating system will install.

Can I install the Creative Cloud desktop app on more than two computers with the same account?

There is no limit to the number of computers that can have the Creative Cloud desktop app installed using the same account.

However, your individual Creative Cloud license lets you install your Creative Cloud app on more than one computer, activate (sign in) on two, and use them on only one computer at a time.

How do I quit the Creative Cloud desktop app?

Padoms:

Selecting the close icon   closes the Creative Cloud desktop app without quitting it.

Depending on your version of the Creative Cloud desktop app, do one of the following to quit the app:

  1. Windows: In the File menu, select Quit Creative Cloud. Or, press Ctrl + W.
  2. macOS: Select Creative Cloud > Quit Creative Cloud. Or, press Cmd + Q.
Creative Cloud desktop app sign in screen, with the option to sign in with your browser in the Help menu.
Select Quit Creative Cloud to close the app.

  1. Select the three vertical dots icon in the upper right.
  2. Select Quit.
Creative Cloud menu on macOS for a different version, with the option to quit the app.
Select Quit to close the app.

To relaunch the Creative Cloud desktop app, find it in the following locations:

  • macOS: Select Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
  • Windows 10 and later: Select StartAdobe Creative Cloud.
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Relaunching the Creative Cloud desktop app refreshes the list of available updates and installed applications.

The Creative Cloud desktop app starts automatically the next time you log in. You can turn off this option in the app's preferences.

I get an error while trying to sign in via the Creative Cloud desktop app, how can I resolve this error?

If you experience issues while signing in via the Creative Cloud desktop app, you can choose to sign in using your browser. For example, suppose your Adobe account is part of a company or school account. In that case, you may experience sign-in issues (via the Creative Cloud desktop app) if your organization has set up single sign-on (SSO) such as Microsoft Azure.

To sign in using your browser, select Help > Sign in using your browser in the Creative Cloud desktop app.

Creative Cloud sign in page with the option to sign in with your browser in the Help menu.
Select Sign in with your browser to open the Creative Cloud sign in page in your web browser.

After signing in using your browser, return to the Creative Cloud desktop app. You'll be signed in automatically.

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