Learn about canceling your subscription (membership), refunds, and early termination fees.

Cancel a plan purchased from a store

If you purchased your Creative Cloud plan from a store (such as Amazon, App Store, Google Play, or Best Buy), contact the seller for assistance.

Cancel a plan purchased directly from Adobe

To cancel your Creative Cloud for individuals plan or free trial from your Adobe account, follow these steps:

  1. Sign in to your Adobe account with your Adobe ID (your email) and password.

  2. Under My plans, click Manage plan for the plan you want to cancel.

    Manage plan

     Don't see the Manage plan option? Contact us to cancel your subscription.

  3. Under Plan & payment, click Cancel plan.

    Cancel plan

    Don't see the Cancel plan option? Contact us to cancel your subscription.

  4. Indicate the reason for cancellation, and then click Continue.

  5. On the screen that follows, you can choose another plan, keep your plan, continue with cancellation, or chat with Adobe Customer Care.

    If you proceed with cancellation, you will receive an email confirmation notifying you about the successful cancellation.

    Note:

    After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

Cancel a teams plan

To cancel a Creative Cloud for teams subscription, contact us.

Am I eligible for a refund?

Annual subscription (paid monthly)

If you cancel within 14 days of your order, you receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you will be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you have to pay 50% of the $100 remaining balance = $50 early termination fee.

Annual subscription (prepaid in full)

If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Month-to-month subscription

If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Note:

The refund only applies for 14 days after the original purchase, not for subsequent renewals.

Understand Creative Cloud subscription terms and how they impact refunds.

What happens when I cancel?

After you cancel your Creative Cloud subscription, you no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

Free membership benefits

After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

Creative Cloud storage

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?

If you saved your work on your computer, you continue to have access to those files on your device.

Lightroom images

Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.

Lightroom Classic images

You continue to have access to all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.

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