See how to cancel your subscription, turn off annual auto-renewal, and learn about refunds and early termination fees.

Learn how to cancel your subscription

If purchased directly from Adobe

You can self-cancel the subscription for your Creative Cloud plan online at any time. Here’s how:

 

  1. Sign in to your Adobe ID account with your Adobe ID (usually your email) and password.

  2. Under Plans & Products, click Manage plan for the plan subscription you want to cancel.

    Manage Plan
  3. Under Plan details, click Cancel plan.

    Cancel Plan
  4. On the next screen, indicate the reason you want to cancel and click Continue.

  5. On the screen that follows, you can choose to keep your plan, continue with cancellation, or chat with customer support.

  6. If you proceed with cancellation, you will receive an email confirmation.

Note:

To start a new Creative Cloud plan, visit the Creative Cloud plans page.

If purchased from a reseller (Amazon, iTunes, Best Buy, etc.)

If you purchased your plan from a seller other than Adobe, contact the seller for assistance.

Find out if you’ll get a refund

Annual subscription (paid monthly)

If you cancel within 14 days of your order, you will receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you’ll be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you’d pay 50% of the $100 remaining balance = $50 early termination fee.

Annual subscription (prepaid)

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Month-to-month subscription

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Note:

The refund only applies for 14 days after the original purchase, not for subsequent renewals.

Understand the complete subscription plan terms and how they impact refunds.

Use your free benefits after you cancel

  • After you cancel, you will continue to have access to a free Creative Cloud membership.
  • If you saved your work on your computer, you will continue to have access to those files on your device.
  • You will no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud plan subscription.
  • Your allowed cloud storage will be reduced to 2GB.

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