See how to cancel your subscription, turn off annual auto-renewal, and learn about refunds and early termination fees.

Learn how to cancel your subscription

If purchased directly from Adobe

You can self-cancel the subscription for your Creative Cloud plan online at any time. Here’s how:

  1. Sign in to your Adobe ID account with your Adobe ID (usually your email) and password.

  2. Under Plans & Products, click Manage plan for the plan subscription you want to cancel.

    Manage Plan
  3. One of the two screens shown below is displayed, depending on your country. The screen at the top has the Cancel plan option whereas the screen at the bottom does not. 

    manage_plan_alternatescreens
    • If the screen with the Cancel plan option is displayed, proceed to the next step (Step 4) to cancel your subscription.
    • If the screen without the Cancel plan option is displayed, contact us to cancel your subscription.
  4. Under Plan details, click Cancel plan.

    Cancel Plan

    Note:

    Don't see a Cancel Plan button? Contact us to cancel your membership.

  5. On the next screen, indicate the reason you want to cancel and click Continue.

  6. On the screen that follows, you can choose to keep your plan, continue with cancellation, or chat with customer support.

  7. If you proceed with cancellation, you will receive an email confirmation.

Note:

To start a new Creative Cloud plan, visit the Creative Cloud plans page.

If purchased from a reseller (Amazon, iTunes, Best Buy, and so on)

If you purchased your plan from a seller other than Adobe, contact the seller for assistance.

If you purchased a Creative Cloud for Team subscription

For Creative Cloud for Team subscription cancellation requests, contact support.

Find out if you’ll get a refund

Annual subscription (paid monthly)

If you cancel within 14 days of your order, you will receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you’ll be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you’d pay 50% of the $100 remaining balance = $50 early termination fee.

Annual subscription (prepaid)

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Month-to-month subscription

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Note:

The refund only applies for 14 days after the original purchase, not for subsequent renewals.

Understand the complete subscription plan terms and how they impact refunds.

Use your free benefits after you cancel

  • After you cancel, you will continue to have access to a free Creative Cloud membership.
  • If you saved your work on your computer, you will continue to have access to those files on your device.
  • You will no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud plan subscription.
  • Your allowed cloud storage will be reduced to 2 GB.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy