The FTP Server Checker enables users to diagnose problems when a connection cannot be established in Adobe Contribute using FTP. The tool checks the compatibility between the FTP server and Contribute. Then, it generates a report to help to identify issues between the server and Contribute. If the report does not clarify FTP compatibility problems, then submit an  Adobe Support case and include the log with your request.

Note: The FTP Server Checker most benefits customers using Contribute versions earlier than version 3. It is only available to Contribute users on a Windows platform.

Download and install the FTP Server Checker

The downloadable file is a zip archive; extract it using a program such as Winzip.

  1. Click the download link below to download the Checker. Netscape users skip to step 3.
  2. If you are using Internet Explorer, then a File Download box appears. Click Save.
  3. With the browse dialog box, browse to the location that you want to save the Checker. Note this location.
  4. Once the download is complete, browse to where the zip file was saved and double-click it.
  5. Extract the installer (which is an MSI file) to the location of your choice.
  6. Double-click the installer (the MSI file).
  7. Follow the prompts to install the Checker.
  8. To use the checker after it is installed, see the steps below.

Note: The Checker doesn't appear in the Windows Start Menu. Find the executable (FTPServerChecker.exe) in the folder you installed it to and run it from there. The default installation folder is C:\Program Files\FTPServerChecker.

Download FTPServerChecker.zip

Run the FTP Server Checker

  1. Browse to the folder on your hard disk where you installed the diagnostic tool. Then open the FTP Server Checker folder. The default location for the folder is in the Program Files folder, which is often stored in C:\Program Files\FTPServerChecker.
  2. Double-click the FTPServerChecker.exe file. The FTP Diagnostic Tool dialog box appears.
  3. Enter the following information about your FTP server:
    • FTP server is the FTP host name. That is, it's the full Internet name of a computer system, such as ftp.macromedia.com. Enter the full host name without any additional text. In particular, do not add a protocol name in front of the host name. This field is required. If the DNS server cannot resolve the host name, then enter the fully qualified domain name or an IP address.
    • FTP port is the port number for the FTP connection. If a port number is not specified, the FTP Server Checker uses the number 21. This field is optional.
    • FTP path is the FTP home directory where the website documents that are visible to the public are stored. Enter another valid FTP path to test against a path other than the home directory. This field is also optional.
    • Use Passive FTP to connect to the server enables Contribute to initiate the FTP connection, rather than relying on the remote server to set it up. To use passive FTP, configure your firewall to allow the FTP client to set up the FTP connection.
    • Use FTP proxy indicates that you connect to a host inside a firewall. If this option is selected, click Proxy Settings to enter information about the proxy host and port.
    • Timeout value for slow connection is the number of seconds before the FTP connection times out. The default is 30 seconds. The value can be increased in increments of 20, up to 90 seconds.
    • Check 2.01 compatibility options provide access to two Contribute 2.x for Windows options. Click this button if an FTP Server Checker report has run, and the report indicates that you disable FTP performance optimization, or enable the alternative publish method.
    • FTP login is the login name used to connect to the FTP server. This field is required.
    • FTP password is the password used to connect to the FTP server. This field is required.
  4. Click Diagnose. A Test Report appears.

Use the test report

The FTP Server Checker generates a report that is divided into two sections:

  • Test Results displays the results of each test the FTP Server Checker runs. When a test fails, the FTP Server Checker does not run the rest of the test. In the case of a failure, try to fix the problem, then run the Checker again. For example, if the Checker reports a folder permissions problem, check the permissions for that directory. Then, run the Checker again.
  • FTP Log displays a list of raw FTP commands when there is a failure. You or your administrator can use this log to further diagnose connection problems. If the problem is not resolved, send your report to Adobe for assistance.
  • For a list of error codes generated by the FTP Server Checker, see FTP server checker error codes (tn_19050).

Locations of FTPServerCheckerLog.htm

The log files created by Contribute are in the following file path locations.

Contribute 3.x and earlier versions

C:\Documents and Settings\<username>\Local Settings\Application Data\Macromedia\Contribute 1\Configuration\FTPServerCheckerLog.htm

C:\Documents and Settings\<username>\Local Settings\Application Data\Macromedia\Contribute 2\Configuration\FTPServerCheckerLog.htm

C:\Documents and Settings\<username>\Local Settings\Application Data\Macromedia\Contribute 3\Configuration\FTPServerCheckerLog.htm

Contribute 4 and CS3

C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\Contribute 4\Configuration\FTPServerCheckerLog.htm

C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\Contribute CS3\Configuration\FTPServerCheckerLog.htm

Note: The Local Settings folder is by default a hidden folder. It's necessary to change the Folder Options View to show hidden files and folders.

References

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