You can access Adobe products and services provided by your school or organization using an Enterprise ID or Federated ID. You may also have a personal or former account that uses an Adobe ID. If both of your accounts use the same email address, you can specify the account type to use while signing in. These two accounts share the email address, but are distinct accounts. No data is shared or transferred automatically.
For information on Enterprise IDs and how to sign in, see Enterprise ID FAQ.
It is possible that you already have an Adobe ID associated with your work email. You may have signed up with an Adobe ID that uses the same email address as your Enterprise ID. If your email address is associated with an Adobe ID as well as an Enterprise ID, you can choose which account to sign in with.
When you sign in as an enterprise user, you're signing in as a new user created by your organization's administrator. You can think of this as a separate account, distinct from the one that you're currently using.
Data is associated with a user, and since an enterprise user is effectively a new user, such as design libraries, files, fonts, app settings, Adobe Color themes, and Behance portfolios are not automatically transferred to the Enterprise ID or Federated ID account. Data remains available with the Adobe ID account. If you need access to this data, it's necessary to manually migrate data between accounts.
Entitlements to apps and services are associated with the account type. Sign out, and then sign and back in to refresh the entitlements associated with an account. For example, if you have a free Adobe ID account (personal) apps such as Photoshop or Acrobat work in trial mode. In the app, choose Help > Sign Out and then sign back in to license the app.
If you have the Creative Cloud Desktop app on your computer, choose > Preferences > Account and click Sign Out from Creative Cloud.
Files stored online remain associated with its original account. To transfer files from Adobe ID account to enterprise account, download files from your existing Adobe ID account, and then upload them to the Enterprise or Federated ID account.
If your use the Creative Cloud desktop app to sync files, after switching account types, the Creative Cloud Files folder appears empty. The existing Creative Cloud Files folder is renamed to avoid a conflict and all your previously synced files are available in the now renamed folder. To reinstate files, navigate to the home location, and then copy files from the renamed Creative Cloud folder to the Creative Cloud Files folder.
Note: Comments and versions associated with the files are not retained.
Creative Cloud Market assets and Design Libraries data is also account-specific. You may need to download the assets again, and create new Design Libraries.
Fonts synced to your desktop, are only available if you're signed in to the Creative Cloud for desktop app. When you sign in with an enterprise ID, fonts synced with the Adobe ID are unavailable.
You can Add fonts from Typekit to resync fonts to your desktop. Apps such as InDesign and Illustrator also prompt you to sync fonts from Typekit if they encounter missing fonts in documents.
To restore all fonts from your Adobe ID account, you can also ask your Administrator to contact firstname.lastname@example.org.
Typekit subscription upgrades and font purchases from the Typekit Marketplace are not available for Enterprise ID or Federated ID users.
You have two Behance accounts that co-exist, one associated with your Adobe ID and another with your Enterprise ID. There is no direct way to migrate the data from Behance. As a work-around, you could do the following for Behance:
- Create a Behance account using your Enterprise or Federated ID.
- Sign in to your existing account using your Adobe ID.
- Co-own the projects in the existing account with your new account.
- Optionally, sign in to your new account and remove the co-owner of your old account. This migrates the content, but not the comments and followers associated with the old account.
To migrate data from an Adobe ID to an Enterprise or Federated ID, send a request to email@example.com.