Check your connection status:
- Windows: Look for the network icon in the system tray (bottom-right corner).
- macOS: Check the Wi-Fi icon in the menu bar (top-right corner).
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3 सित॰ 2025
Learn how to fix internet connection issues, such as no connectivity, limited connection, or inability to access network drives, when updating Creative Cloud apps.
No internet connection detected
You require an internet connection to update apps. Verify that you're connected to the internet by following these steps:
If you see a warning symbol or "No internet," your connection is disrupted. Troubleshoot your connection and reconnect to the internet.
Once you are connected, select Retry to restart the update.
Software firewall is blocking Creative Cloud connections
Software firewalls can limit internet access and cause update errors. When Creative Cloud attempts to connect, your firewall may display a security alert. If you see this alert, select Allow or Grant access.
If you don't see an alert, manually configure your firewall using the steps below:
Antivirus is blocking the download
If the issue persists after checking the software firewall, it’s possible that the firewall may be blocking the update. Refer to the antivirus documentation, temporarily disable the antivirus, and initiate the update again.
Slow or unstable internet connection
A poor internet connection may interrupt the update process. To check your connection:
Visit the Adobe website.
If the website doesn't open or loads slowly:
- Check your Wi-Fi connection.
- Switch to a wired connection.
- Try a different cable if you're already using a wired connection.
