Unable to sign in to Creative Cloud

Try these solutions if you're unable to sign in to the Creative Cloud desktop app.

Creative Cloud desktop app is unresponsive

Quit and relaunch the Creative Cloud desktop app to refresh its processes and improve performance.

Network or configuration issues

Ensure that your network allows access to Adobe servers. Consult your IT team to verify the network and configuration settings.

The desktop app is outdated

Update your Creative Cloud desktop app to the latest version.