Add or remove a group from a user in Okta

Last updated on 4 April 2022

Adding the Adobe Sign group to a user in the Okta user profile is the trigger to generate the user in Acrobat Sign.

If you are having trouble getting the user to provision, remove and re-add the group to the Okta user profile.

Log in to Okta as an administrator.
Navigate to Directory > People.
Search for the email address of the user and click on the name of the user record.
Select the Groups tab.
Use the search field to search for Adobe Sign.
A sub-menu displays below the search field displaying the group. Select it.

The page refreshes to show the added group.

Log in to Okta as an administrator.
Navigate to Directory > People.
Search for the email address of the user and click on the name of the user record.
Select the Groups tab.
Find the group to be removed and click the X at the top right of the group record.
A challenge is presented to ensure you want to remove the group. Click Remove.

The page refreshes and the group is no longer listed.

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