Learn how to do advanced configurations to telephony adaptors along with their settings and samples.

When you install the Adobe Connect, all telephony adaptors are automatically installed, irrespective of whether you select them in the installer or not. If you select the adaptor in the installer, the configuration screen for that adaptor is displayed. You can configure the adaptor at the time of installation. The installer only performs the basic configuration for the telephony adaptors. You can perform the advanced configurations manually.

For more information, see Install and Configure Adobe Connect.

Configure telephony adaptors

To configure the telephony adaptors, after you have run the installer, do the following:

  1. In a text editor, open [root_install_dir]\TelephonyService\conf\telephony-settings.xml file.
  2. In the XML file, define the dial-in sequence to the audio conference provider.
  3. Validate and save the XML file.
  4. Restart Adobe Connect Central Application Server.

In the sample settings, the values provided in curly brackets ({}) are placeholders. When updating the settings, you need to provide actual values for these parameters.

Arkadin adaptor settings

The settings for Arkadin adaptor are provided below.

Setting

Required

Default Value

Description

ARKADIN_TOKEN_LENGTH

Yes

4

Length of the token for user identification and merging in the meeting room

ARKADIN_DTMF_PREFIX_TOKEN

Yes

99

Prefix of the token for user identification and merging in the meeting room

ARKADIN_UVLINE_CLIS

Yes

NA

List of UV numbers/SIP account numbers used to join audio conference.

ARKADIN_DTMF_POSTFIX_TOKEN

Yes

#

Postfix of the token for user identification and merging in the meeting room

ARKADIN_APPID

Yes

NA

Arkadin provides this application ID

ARKADIN_LOADBALANCER

Yes

NA

Load balancer URL of the Arkadin bamboo server

ARKADIN_RESPONSE_URL

Yes

NA

Call back URL on which Arkadin can make callback to Connect Telephony Service

ARKADIN_ACCESS_NUMBER_URL

Yes

NA

The URL for the page displaying more dial- in numbers

ARKADIN_AUTHENTICATE_URL

Yes

NA

Authentication URL

ARKADIN_BAMBOO_TIMEOUT

Yes

360000

Timeout for the Arkadin bamboo service

MAX_SUB_CONFS

Yes

8

Maximum number of breakouts supported

MAX_USERS_PER_SUB_CONF

Yes

100

Maximum number of users allowed per breakout

ARKADIN_TOLLFREE

Yes

NA

Set the attribute to true to display the tollfree number and false to not display the number.

Arkadin adaptor sample settings for NA region

The following example demonstrates the dial-in sequence for Basic Arkadin adaptor. The value of the ARKADIN_TOLLFREE is different for NA region.

<telephony-settings>
<telephony-adaptor id="arkadin-adaptor" class- name="com.macromedia.breeze_ext.arkadin.ArkadinAdaptor" enabled="true">
<setting id="ARKADIN_UVLINE_CLIS">14158322000,4158322000,4085366000,4085366001,4155130607,4156589626,14156589626</setting>
<setting id="ARKADIN_TOKEN_LENGTH">4</setting>
<setting id="ARKADIN_DTMF_PREFIX_TOKEN">99</setting>
<setting id="ARKADIN_DTMF_POSTFIX_TOKEN">#</setting>
<setting id="ARKADIN_APPID">${Arkadin_APP_ID}</setting>
<setting id="ARKADIN_LOADBALANCER">${Arkadin_Bamboo_Server_Loadbalancer}</setting>
<setting id="ARKADIN_RESPONSE_URL">${Arkadin_Client_Callback_URL}</setting>
<setting id="ARKADIN_ACCESS_NUMBER_URL">${Arkadin_More_DialIn_Info_URL}</setting>
<setting id="ARKADIN_AUTHENTICATE_URL">${Arkadin_Auth_Host}</setting>
<setting id="ARKADIN_BAMBOO_TIMEOUT">360000</setting>
<setting id="MAX_SUB_CONFS">20</setting>
<setting id="ARKADIN_TOLLFREE">true</setting>
<setting id="MAX_USERS_PER_SUB_CONF">100</setting>
<dial-in-sequence>
    <conf-num>{x-tel-arkadin-conference-number-free}</conf-num>
    <delay>2000</delay>
    <dtmf>{x-tel-arkadin-moderator-code}</dtmf>
    <dtmf>#</dtmf>
    <delay>500</delay>
    <dtmf>#</dtmf>                              
    <delay>3000</delay>
</dial-in-sequence>
</telephony-adaptor>
</telephony-settings>

Arkadin adaptor sample settings for APAC region

The following example demonstrates the dial-in sequence for Basic Arkadin adaptor. The dial squence is different for APAC region.

<telephony-settings>
<telephony-adaptor id="arkadin-adaptor" class- name="com.macromedia.breeze_ext.arkadin.ArkadinAdaptor" enabled="true">
<setting id="ARKADIN_UVLINE_CLIS">14158322000,4158322000,4085366000,4085366001,4155130607,4156589626,14156589626</setting>
<setting id="ARKADIN_TOKEN_LENGTH">4</setting>
<setting id="ARKADIN_DTMF_PREFIX_TOKEN">99</setting>
<setting id="ARKADIN_DTMF_POSTFIX_TOKEN">#</setting>
<setting id="ARKADIN_APPID">${Arkadin_APP_ID}</setting>
<setting id="ARKADIN_LOADBALANCER">${Arkadin_Bamboo_Server_Loadbalancer}</setting>
<setting id="ARKADIN_RESPONSE_URL">${Arkadin_Client_Callback_URL}</setting>
<setting id="ARKADIN_ACCESS_NUMBER_URL">${Arkadin_More_DialIn_Info_URL}</setting>
<setting id="ARKADIN_AUTHENTICATE_URL">${Arkadin_Auth_Host}</setting>
<setting id="ARKADIN_BAMBOO_TIMEOUT">360000</setting>
<setting id="MAX_SUB_CONFS">20</setting>
<setting id="MAX_USERS_PER_SUB_CONF">100</setting>
<dial-in-sequence>
  <conf-num>{x-tel-arkadin-conference-number-uvline}</conf-num>
  <delay>2000</delay>
  <dtmf>{x-tel-arkadin-moderator-code}</dtmf>
  <dtmf>#</dtmf>
  <delay>5000</delay>
  <dtmf>6*</dtmf>
  <dtmf>#</dtmf>
  <delay>5000</delay>
  <dtmf>6*</dtmf>
  <dtmf>#</dtmf>
</dial-in-sequence> 
</telephony-adaptor>
</telephony-settings>

PGi adaptor settings

The settings for Basic and Advanced PGi adaptors are described below.

Basic PGi adaptor settings for North America

Adapter

Setting

Required

Default value

Description

Pgi NA

PREMIERE_UV_COU NTRY_CODE

No

^USA.*

Regular expression for matching the country code whose conference number is used for Universal Voice (UV).

Advanced PGi adaptor settings for North America

Adapter

Setting

Required

Default value

Description

Pgi NA

PREMIERE_UV_NUM BER_TYPE

No

TOLL_FREE

The number type of the conference number which is used for UV.

Pgi NA

PREMIERE_DISPLAY_ COUNTRY_CODE

No

USAUSA, CANMON, CANTOR

Comma-separated list of country code for which the conference numbers is stored and displayed in Adobe Connect.

Pgi NA

PREMIERE_DISPLAY_ NUMBER_TYPES

No

TOLL, TOLL_FREE, LOCAL

Comma-separated list of number types for which the conference numbers is stored and displayed in Connect. The possible number types are:

•  INTERNATIONAL_TOLL_FREE

•  LOCAL

•  LO_CALL

•  NATIONAL_FREE_PHONE

•  TOLL

•  TOLL_FREE

Pgi NA

PREMIERE_MAX_NU MBERS

No

20

Maximum number of phone numbers allowed to be stored in Adobe Connect.

PGi adaptor for North America sample settings

The following example demonstrates the dial-in sequence for PGi adaptor for NA.

<telephony-settings>
<telephony-adaptor id="premiere-adaptor" class- name="com.macromedia.breeze_ext.premiere.gateway.PTekGateway" enabled="true" name="{premiere- adaptor}" default-provider="true">

<setting id="TOKEN_LENGTH">4</setting>
<setting id="MAX_SUB_CONFS">9</setting>
<setting id="MAX_USERS_PER_SUB_CONF">200</setting>
<setting id="DTMF_PREFIX_TOKEN">*29</setting>
<setting id="DTMF_POSTFIX_TOKEN">#*</setting>

<!--The replacement for '+' symbol in a dial-out number for simulating E164 support-->
<setting id="PREMIERE_PLUS_REPLACEMENT_FOR_E164">011</setting>

<!--Host name for the Premiere bridge. E.g. csrsaxis.premconf.com-->
<setting id="PREMIERE_HOST">${PREMIERE_HOST}</setting>

<!--Port number for the Premiere bridge. E.g. 443-->
<setting id="PREMIERE_PORT">${PREMIERE_PORT}</setting>

<!--Id for acessing Premiere bridge from adaptor-->
<setting id="PREMIERE_WEB_ID">${PREMIERE_WEB_ID}</setting>

<!--Password for acessing Premiere bridge from adaptor-->
<setting id="PREMIERE_PASSWORD">${PREMIERE_PASSWORD}</setting>

<!--Url for downloading recording from Premiere bridge from adaptor-->
<setting id="PREMIERE_DOWNLOAD_URL">${PREMIERE_DOWNLOAD_URL}</setting>

<!--Id for downloading recording from Premiere bridge from adaptor-->
<setting id="PREMIERE_DOWNLOAD_LOGIN">${PREMIERE_DOWNLOAD_LOGIN}</setting>

<!--Password for downloading recording from Premiere bridge from adaptor-->
<setting id="PREMIERE_DOWNLOAD_PASSWORD">${PREMIERE_DOWNLOAD_PASSWORD}</setting>

<!--Maximum number of allowed recording download attempts from Premiere bridge in case of failure.
E.g. 1440-->
<setting id="PREMIERE_MAX_DOWNLOAD_TRIES">${PREMIERE_MAX_DOWNLOAD_TRIES}</setting>

<!--Interval in milliseconds at which the scheduler sends status signal to PGI. Default is 60000.-->
<!--<setting id="PREMIERE_HEALTHCHECK_INTERVAL">${PREMIERE_HEALTHCHECK_INTERVAL}</setting>-->

<!--Interval in milliseconds at which the scheduler prints a report. Default is 600000.
E.g. 10000-->
<setting id="PREMIERE_REPORT_INTERVAL">${PREMIERE_REPORT_INTERVAL}</setting>

<!--Interval in milliseconds at which the scheduler attempts to download recording.
Default is 60000-->
<!-- <setting id="PREMIERE_RECORDING_DOWNLOAD_INTERVAL">${PREMIERE_RECORDING_DOWNLOAD_INTERVAL}</setting>
-->

<!--Maximum number of allowed attempts to connect to Premiere bridge in case of failure. Default is 3-->
 


<!--<setting id="PREMIERE_MAX_CONNECTION_TRIES">${PREMIERE_MAX_CONNECTION_TRIES}</setting>-->

<!--Interval in milliseconds for which adaptor waits for a response from Premiere bridge. E.g. 20000-->
<setting id="PREMIERE_TELEPHONY_TIMEOUT">${PREMIERE_TELEPHONY_TIMEOUT}</setting>

<!--The country code whose conference number is to be used for UV. Default is ^USA.* For EMEA geo region, you may override it to ^GBR.*-->
<setting id="PREMIERE_UV_COUNTRY_CODE">${PREMIERE_UV_COUNTRY_CODE}</setting>

<!--The number type of the conference number which should to be used for UV. Default is TOLL_FREE. For EMEA geo region, you may override it to INTERNATIONAL_TOLL_FREE-->
<!--<setting id="PREMIERE_UV_NUMBER_TYPE">${PREMIERE_UV_NUMBER_TYPE}</setting>-->

<!-- Comma seperated list of country code for which the conference numbers should be stored and displayed in Connect.
Default is USAUSA,CANMON,CANTOR. For EMEA geo region, you may override it to BELBSL,DNKCPN,FRAPRS,DEUFRK,INDDEL,IRLDUB,ITAROM,NLDASD,NOROSL,ESPMRD,SWESKM,CHEGNV,GBRLON,U SAUSA-->
<!--<setting id="PREMIERE_DISPLAY_COUNTRY_CODES">{PREMIERE_DISPLAY_COUNTRY_CODES}</setting>-->

<!-- Comma seperated list of number types for which the conference numbers should be stored and displayed in Connect.
The possible number types are: INTERNATIONAL_TOLL_FREE,LOCAL,LO_CALL,NATIONAL_FREE_PHONE,TOLL,TOLL_FREE. Default is
TOLL,TOLL_FREE. For EMEA, you may override it to LOCAL,INTERNATIONAL_TOLL_FREE,NATIONAL_FREE_PHONE,LO_CALL-->
<!--<setting id="PREMIERE_DISPLAY_NUMBER_TYPES">{PREMIERE_DISPLAY_NUMBER_TYPES}</setting>-->

<!--This is more info parameterized url. for now following parameters can be used x-tel-premiere-moderator-code for moderator code
x-tel-premiere-user-id	premiere id
x-tel-premiere-participant-code participant code
x-tel-premiere-conference-number conference number
There is one example below with participant code and conference number -->
<!--setting id="PREMIRE_MORE_INFO_URL">https://www.myrcplus.com/cnums.asp?bwebid=8369444&amp;ppc={x-tel- premiere-participant-code}&amp;num={x-tel-premiere-conference-number}</setting-->
<setting id="PREMIERE_MORE_INFO_URL">https://www.myrcplus.com/cnums.asp?bwebid=8369444&amp;ppc={x- tel-premiere-participant-code}&amp;num={x-tel-premiere-conference-number}</setting>


<!--Maximum number of fields allowed to store that are created to store the list of conference numbers. Default is 6. Relevant only for EMEA-->
<!--<setting id="PREMIERE_MAX_NUMBER_FIELDS">${PREMIERE_MAX_NUMBER_FIELDS}</setting>-->

<!--Maximum number of phone numbers allowed to be stored in Connect. Default is 20.-->
<!--<setting id="PREMIERE_MAX_NUMBERS">${PREMIERE_MAX_NUMBERS}</setting>-->

<!--Flag to indiacate if this is EMEA. Set to yes/no. Default is 'no'-->
<!--<setting id="PREMIERE_EMEA">${PREMIERE_EMEA}</setting>-->
 


<!--Marker to identify EMEA conference nnumbers. Default is '_'.Relevant only for EMEA-
->
<!--<setting
id="PREMIERE_EMEA_NUMBER_MARKER">${PREMIERE_EMEA_NUMBER_MARKER}</setting>-->

<!--Flag to indiacate wether to use fallback algorithm for storing conference numbers. Set to yes/no. Default is 'no'-->
<!--<setting id="PREMIERE_EMEA_NUMBER_ALG_FALLBACK">${PREMIERE_EMEA_NUMBER_ALG_FALLBACK}</setting>-->

<!--Flag for enabling/disabling debugging for this adaptor.Set to yes/no. Default is 'yes'-->
<!--<setting id="PREMIERE_DEBUG_ALL">${DISABLE_DIALOUT}</setting>-->

 

1000.
 
<!--Time interval in millisecods for sending talker messages to Connect.Default is

Set to 0 or -1 to disable throttling.-->
<!--<setting
 
id="PREMIERE_TALKER_MESSAGE_THROTTLE_THRESHOLD">${PREMIERE_TALKER_MESSAGE_THROTTLE_THRESHOLD
}</setting>-->

<dial-in-sequence>
<conf-num>{x-tel-premiere-uv-conference-number}</conf-num>
<delay>6000</delay>
<dtmf>{x-tel-premiere-participant-code}</dtmf>
<dtmf>#</dtmf>
<delay>12000</delay>
<dtmf>*#</dtmf>
<delay>12000</delay>
<dtmf>[uv-token]</dtmf>
</dial-in-sequence>

</telephony-adaptor>
</telephony-settings>

Basic PGi adaptor settings for EMEA

Adapter

Setting

Required

Default value

Description

Pgi EMEA

EMEA_PREMIERE_UV

_COUNTRY_CODE

No

^GBR.*

This Regular expression matches the conference number of the country code used for UV.

Advanced PGi adaptor settings for EMEA

Adapter

Setting

Required

Default value

Description

Pgi EMEA

EMEA_PREMIERE_UV

_NUMBER_TYPE

No

NATIONAL_FREE_ PHONE

The number type of the conference number which is used for UV.

Pgi EMEA

EMEA_PREMIERE_M AX_NUMBERS

No

20

Maximum number of phone numbers allowed to be stored in Adobe Connect.

PGi adaptor for EMEA sample settings

The following example demonstrates the dial-in sequence for PGi adaptor for EMEA.

<telephony-settings>
<telephony-adaptor id="premiere-emea-adaptor" class- name="com.macromedia.breeze_ext.premiere.gateway.EMEA.PTekGateway" enabled="true" default- provider="true">

<setting id="TOKEN_LENGTH">4</setting>
<setting id="MAX_SUB_CONFS">9</setting>
<setting id="MAX_USERS_PER_SUB_CONF">200</setting>
<setting id="DTMF_PREFIX_TOKEN">*29</setting>
<setting id="DTMF_POSTFIX_TOKEN">#*</setting>

<!--The replacement for '+' symbol in a dial-out number for simulating E164 support-->
<setting id="EMEA_PREMIERE_PLUS_REPLACEMENT_FOR_E164">011</setting>

<!--Host name for the Premiere bridge. E.g. csrsaxis.premconf.com-->
<setting id="EMEA_PREMIERE_HOST">${EMEA_PREMIERE_HOST}</setting>

<!--Port number for the Premiere bridge. E.g. 443-->
<setting id="EMEA_PREMIERE_PORT">${EMEA_PREMIERE_PORT}</setting>

<!--Id for acessing Premiere bridge from adaptor-->
<setting id="EMEA_PREMIERE_WEB_ID">${EMEA_PREMIERE_WEB_ID}</setting>

<!--Password for acessing Premiere bridge from adaptor-->
<setting id="EMEA_PREMIERE_PASSWORD">${EMEA_PREMIERE_PASSWORD}</setting>

<!--Url for downloading recording from Premiere bridge from adaptor-->
<setting id="EMEA_PREMIERE_DOWNLOAD_URL">${EMEA_PREMIERE_DOWNLOAD_URL}</setting>

<!--Id for downloading recording from Premiere bridge from adaptor-->
<setting id="EMEA_PREMIERE_DOWNLOAD_LOGIN">${EMEA_PREMIERE_DOWNLOAD_LOGIN}</setting>

<!--Password for downloading recording from Premiere bridge from adaptor-->
<setting id="EMEA_PREMIERE_DOWNLOAD_PASSWORD">${EMEA_PREMIERE_DOWNLOAD_PASSWORD}</setting>

<!--Maximum number of allowed recording download attempts from Premiere bridge in case of failure.
E.g. 1440-->
<setting id="EMEA_PREMIERE_MAX_DOWNLOAD_TRIES">${EMEA_PREMIERE_MAX_DOWNLOAD_TRIES}</setting>

<!--Interval in milliseconds at which the scheduler sends status signal to PGI. Default is 60000.-->
<!--<setting id="EMEA_PREMIERE_HEALTHCHECK_INTERVAL">${EMEA_PREMIERE_HEALTHCHECK_INTERVAL}</setting> -->

<!--Interval in milliseconds at which the scheduler prints a report. Default is 600000.
E.g. 10000-->
<setting id="EMEA_PREMIERE_REPORT_INTERVAL">${EMEA_PREMIERE_REPORT_INTERVAL}</setting>

<!--Interval in milliseconds at which the scheduler attempts to download recording.
Default is 60000. -->
<!-- <setting id="EMEA_PREMIERE_RECORDING_DOWNLOAD_INTERVAL">${EMEA_PREMIERE_RECORDING_DOWNLOAD_INTERVAL}<
/setting> -->
 




<!--Maximum number of allowed attempts to connect to Premiere bridge in case of failure. Default is 3-->
<!--<setting id="EMEA_PREMIERE_MAX_CONNECTION_TRIES">${EMEA_PREMIERE_MAX_CONNECTION_TRIES}</setting>-->

<!--Interval in milliseconds for which adaptor waits for a response from Premiere bridge. E.g. 20000-->
<setting id="EMEA_PREMIERE_TELEPHONY_TIMEOUT">${EMEA_PREMIERE_TELEPHONY_TIMEOUT}</setting>

<!--Country code whose conference number is to be used for UV. Default is ^GBR.* For NA geo region, you may override it to ^USA.*-->
<setting id="EMEA_PREMIERE_UV_COUNTRY_CODE">${EMEA_PREMIERE_UV_COUNTRY_CODE}</setting>

<!--The number type of the conference number which should to be used for UV. Default is NATIONAL_FREE_PHONE. For NA geo region, you may override it to TOLL_FREE-->
<!--<setting id="EMEA_PREMIERE_UV_NUMBER_TYPE">${EMEA_PREMIERE_UV_NUMBER_TYPE}</setting>-->

<!--This is more info parameterized url. for now following parameters can be used x-tel-premiere-moderator-code for moderator code
x-tel-premiere-user-id	premiere id
x-tel-premiere-participant-code participant code
x-tel-premiere-conference-number conference number
There is one example below with participant code and conference number -->
<!--setting id="EMEA_PREMIRE_MORE_INFO_URL">https://www.myrcplus.com/cnums.asp?bwebid=8369444&amp;ppc={x
-tel-premiere-participant-code}&amp;num={x-tel-premiere-conference-number}</setting-->
<setting id="EMEA_PREMIERE_MORE_INFO_URL">http://www.eurcplus.com/cnums.asp?bwebid=8369444&amp;ppc={x
-tel-premiere-participant-code}&amp;num={x-tel-premiere-conference-number}</setting>

<!--Maximum number of fields allowed to store that are created to store the list of conference numbers. Default is 6. Relevant only for EMEA-->
<!--<setting id="EMEA_PREMIERE_MAX_NUMBER_FIELDS">${EMEA_PREMIERE_MAX_NUMBER_FIELDS}</setting>-->

<!--Maximum number of phone numbers allowed to be stored in Connect. Default is 20.-->
<!--<setting id="EMEA_PREMIERE_MAX_NUMBERS">${EMEA_PREMIERE_MAX_NUMBERS}</setting>--
>

<!--Flag to indiacate if this is EMEA. Set to yes/no. Default is 'no'-->
<!--<setting id="EMEA_PREMIERE_EMEA">${EMEA_PREMIERE_EMEA}</setting>-->

<!--Marker to identify EMEA conference nnumbers. Default is '_'.Relevant only for EMEA-
->
<!--<setting
id="EMEA_PREMIERE_EMEA_NUMBER_MARKER">${EMEA_PREMIERE_EMEA_NUMBER_MARKER}</setting>-->

<!--Flag to indiacate wether to use fallback algorithm for storing conference numbers. Set to yes/no. Default is 'no'-->
<!--<setting id="EMEA_PREMIERE_EMEA_NUMBER_ALG_FALLBACK">${EMEA_PREMIERE_EMEA_NUMBER_ALG_FALLBACK}</setti
ng>-->
 



<!--Flag for enabling/disabling debugging for this adaptor.Set to yes/no. Default is 'yes'-->
<!--<setting id="EMEA_PREMIERE_DEBUG_ALL">${DISABLE_DIALOUT}</setting>-->

 

1000.
 
<!--Time interval in millisecods for sending talker messages to Connect.Default is

Set to 0 or -1 to disable throttling.-->
<!--<setting
 
id="EMEA_PREMIERE_TALKER_MESSAGE_THROTTLE_THRESHOLD">${EMEA_PREMIERE_TALKER_MESSAGE_THROTTLE
_THRESHOLD}</setting>-->

<dial-in-sequence>
<conf-num>{x-tel-premiere-emea-uv-conference-number}</conf-num>
<delay>6000</delay>
<dtmf>{x-tel-premiere-emea-participant-code}</dtmf>
<dtmf>#</dtmf>
<delay>12000</delay>
<dtmf>*#</dtmf>
<delay>12000</delay>
<dtmf>[uv-token]</dtmf>
</dial-in-sequence>
</telephony-adaptor>
</telephony-settings>

Intercall adaptor settings

Basic InterCall adaptor settings

Adaptor

Setting

Required

Description

InterCall Adaptor

INTERCALL_CCAPI_HOST

Yes

The host URL for the InterCall CCAPI service.

InterCall Adaptor

INTERCALL_CCAPI_AUTH_HOST

Yes

The host URL for the InterCall CCAPI Authorization service.

InterCall Adaptor

INTERCALL_CLIENT_CALLBACK_URL

Yes

The callback URL of Connect for InterCall to callback.

InterCall Adaptor

INTERCALL_APP_TOKEN

Yes

The app token used for getting the service provider instance from the bridge.

InterCall Adaptor

INTERCALL_EMEA_COUNTRY_CODES

Yes

The country codes for which the conference numbers is displayed.

For example, UK; FR; DE; IT; ES; AU; AT; BE; CN; IN; IE; IT; JP; RU; CH; US

Advanced InterCall adaptor settings

Adaptor

Setting

Required

Default Value

Description

InterCall Adaptor

INTERCALL_HEARTBEAT_INTERVAL

No

15,000 (15

seconds)

The time interval in milliseconds for sending conversation heartbeats to the bridge.

Sending heartbeats to InterCall bridge is necessary to keep a session alive on it. This Interval must not be more than 2 minutes.

InterCall Adaptor

INTERCALL_DEBUG

No

FALSE

Indicates if the adaptor is to run in debug mode which results in verbose logging in the InterCall adaptor logs.

InterCall Adaptor

INTERCALL_ACTIVE_SCO_TEST_INTERVAL

No

10

Specifies the time to skip before checking for the activeness of a meeting in Adobe Connect. This ensures that sessions do not continue to linger forever. Also the sessions are checked for activeness after specified number of heartbeats.

InterCall Adaptor

INTERCALL_DTMF_PREFIX_TOKEN

No

#1

Characters that indicate the DTMF entry is a token. Change this value only if the value has been changed on the bridge.

InterCall Adaptor

INTERCALL_TOKEN_LENGTH

No

4

Number of digits in the unique token Connect generates for each user attending a meeting.

InterCall Adaptor

INTERCALL_DTMF_POSTFIX_TOKEN

No

#

Characters that indicate that the token is completed. This action signals Adobe Connect to generate the token to merge the phone user with a web user. Change this value only if the value has been changed on the bridge.

InterCall Adaptor

INTERCALL_EMEA_DIALIN_NUMBER_TYPES

No

 

The dial-in conference number types to get from InterCall for storing in Connect. Contact InterCall for the number types. Suggested values are IT, NF, and so on.

InterCall Adaptor

INTERCALL_TOLL_FREE_COUNTRY_CODE

No

US

Represents the code for the country whose number is used for the Universal line to dial in. Preferably set it to the location where you service provider is located.

InterCall Adaptor sample settings

The following example demonstrates the dial-in sequence for the InterCall adaptor.

<telephony-settings>
<telephony-adaptor id="intercall-adaptor" class- name="com.macromedia.breeze_ext.telephony.Intercall.IntercallTelephonyAdaptor" enabled="true" disable-profiles-on-edit="true" disable-profiles-on-disable="true">
<setting id="TOKEN_LENGTH">4</setting>
<setting id="MAX_SUB_CONFS">15</setting>
<setting id="MAX_USERS_PER_SUB_CONF">200</setting>
<setting id="DTMF_PREFIX_TOKEN">#1</setting>
<setting id="DTMF_POSTFIX_TOKEN">#</setting>
<setting id="CONFERENCE_START_WAIT_TIME">20000</setting>
<setting id="INTERCALL_DEBUG">${INTERCALL_DEBUG}</setting>
<setting id="INTERCALL_HEARTBEAT_INTERVAL">${INTERCALL_HEARTBEAT_INTERVAL}</setting>
<setting id="INTERCALL_CCAPI_HOST">${INTERCALL_CCAPI_HOST}</setting>
<setting id="INTERCALL_CCAPI_AUTH_HOST">${INTERCALL_CCAPI_AUTH_HOST}</setting>
<setting id="INTERCALL_CLIENT_CALLBACK_URL">${INTERCALL_CLIENT_CALLBACK_URL}</setting>
<setting id="INTERCALL_APP_TOKEN">${INTERCALL_APP_TOKEN}</setting>
<setting id="INTERCALL_EMEA_COUNTRY_CODES">${INTERCALL_EMEA_COUNTRY_CODES}</setting>
<setting id="INTERCALL_TOLL_FREE_COUNTRY_CODE">${INTERCALL_TOLL_FREE_COUNTRY_CODE}</setting>
<dial-in-sequence>
<conf-num>{x-tel-intercall-uv-conference-number}</conf-num>
<delay>6000</delay>
<dtmf>{x-tel-intercall-participant-code}</dtmf>
<dtmf>#</dtmf>
<delay>8000</delay>
<dtmf>#</dtmf>
<delay>8000</delay>
<dtmf>#</dtmf>
<delay>12000</delay>
<dtmf>[uv-token]</dtmf>
</dial-in-sequence>
</telephony-adaptor>
</telephony-settings>

Avaya adaptor settings

Basic Avaya adaptor settings

Adaptor

Setting

Required

Description

Avaya Adaptor

AVAYA_BRIDGE_NAME

Yes

The name or IP address of the Avaya bridge server.

Avaya Adaptor

AVAYA_PHONEOPERATOR_ID

Yes

The operator number of the operator channel to associate with the current session between Adobe Connect and Avaya bridge. When a value of 0 is used, the bridge associates the next available operator channel with this session. If the value used is either less than 0 or greater than the highest operator number defined on the bridge, the bridge associates the next available operator channel with this session.

Avaya Adaptor

AVAYA_LOGINID

Yes

The user name used to establish a valid session with the bridge.

Avaya Adaptor

AVAYA_PASSWORD

Yes

The password associated with the user name.

Avaya Adaptor

AVAYA_FTP_DIRECTORY

Yes

The FTP directory for audio files on the Avaya bridge.

Avaya Adaptor

AVAYA_FTP_LOGIN

Yes

The FTP user name.

Avaya Adaptor

AVAYA_FTP_PASSWORD

Yes

The FTP password.

Avaya Adaptor

AVAYA_AUDIO_CONVERTER_PATH

Yes

The path to the Avaya audio converter.

Advanced Avaya adaptor settings

Adaptor

Setting

Required

Default Value

Description

Avaya Adaptor

AVAYA_MAX_DOWNLOAD_TRIES

No

1440

The maximum number of times (attempts) Adobe Connect tries to download an audio recording file from the Avaya telephony bridge.

Avaya Adaptor

AVAYA_DISABLE_AUDIO_RECORDING

No

False

A Boolean value indicating whether audio recording is supported (FALSE) or not (TRUE).

Setting this parameter to True can be helpful in cases where audio recording is not working or is not supported on telephony bridge. If this setting is True and the adaptor gets a start recording request, then the adaptor simply ignores this request. The adaptor also shows a notification in the meeting's user interface that audio recording is not supported on the telephony bridge.

Avaya Adaptor

AVAYA_MUSICSOURCE

No

0

The music source to play while participants are on hold.

Avaya Adaptor

AVAYA_VALIDATION_TIME_LIMIT

No

10

The maximum time, in seconds, to wait while validating a conference. While creating/editing a telephony profile, the adaptor validates the entered conference information from the telephony bridge. The adaptor waits for the telephony bridge's response until validation time limit. After time-out, the adaptor considers the profile validation as unsuccessful.

Avaya Adaptor

AVAYA_PHONE_PREFIX

No

null

Prefix to the phone number. Use this setting if the system places “1” or “9” in front of a phone number. The adaptor adds this prefix in the telephone number (dialed from a Adobe Connect Meeting) before sending the dial request to the telephony bridge.

Avaya Adaptor

AVAYA_FILE_TRANSFER

No

autodetect

Mode of file transfer (ftp or sftp) for audio recording download. The default value - autodetect - automatically decides the mode of file transfer (ftp/sftp) based on the Avaya bridge version [ftp mode for Avaya bridge version 4.* and sftp mode is for Avaya bridge version >= 5.*].

Avaya Adaptor

AVAYA_DTMF_PREFIX_TOKEN

No

*95

Characters that Indicate the DTMF entry is a token. Change this value only if the value has been changed on the bridge.

Avaya Adaptor

AVAYA_TOKEN_LENGTH

No

6

Number of digits in the unique token Connect generates for each user attending a meeting.

Avaya Adaptor

AVAYA_DTMF_POSTFIX_TOKEN

No

#

Characters that Indicate the token is completed, which signals Connect to generate the token to merge the phone user with a web user. Change this value only if the value has been changed on the bridge.

Avaya Adaptor

AVAYA_DTMF_CAPTURE_ MAX_TIMEOUT

No

 

Does not do anything.

Avaya Adaptor

AVAYA_DTMF_CAPTURE_ MAX_LENGTH

No

 

Does not do anything.

Avaya Adaptor

AVAYA_DTMF_CAPTURE_ EXPIRE_ANNUNCIATOR_NUM

No

 

Does not do anything.

Avaya adaptor sample settings

The following example demonstrates the dial-in sequence for the Avaya adaptor.

<telephony-settings>
<telephony-adaptor id="avaya-adaptor" class- name="com.macromedia.breeze_ext.telephony.AvayaAdaptor" enabled="true">
<setting id="AVAYA_AUDIO_CONVERTER_PATH">${app.root}/util/avaya/</setting>
<setting id="AVAYA_BRIDGE_NAME">${AVAYA_BRIDGE_NAME}</setting>
<setting id="AVAYA_DISABLE_AUDIO_RECORDING">${AVAYA_DISABLE_AUDIO_RECORDING}</setting>
<setting id="AVAYA_DTMF_CAPTURE_MAX_TIMEOUT">${AVAYA_DTMF_CAPTURE_MAX_TIMEOUT}</setting>
<setting id="AVAYA_DTMF_CAPTURE_MAX_LENGTH">${AVAYA_DTMF_CAPTURE_MAX_LENGTH}</setting>
<setting id="AVAYA_DTMF_POSTFIX_TOKEN">${AVAYA_DTMF_POSTFIX_TOKEN}</setting>
<setting id="AVAYA_DTMF_PREFIX_TOKEN">${AVAYA_DTMF_PREFIX_TOKEN}</setting>
<setting id="AVAYA_FTP_DIRECTORY">${AVAYA_FTP_DIRECTORY}/</setting>
<setting id="AVAYA_FILE_TRANSFER">${AVAYA_FILE_TRANSFER}</setting>
<setting id="AVAYA_MAX_DOWNLOAD_TRIES">${AVAYA_MAX_DOWNLOAD_TRIES}</setting>
<setting id="AVAYA_FTP_LOGIN">${AVAYA_FTP_LOGIN}</setting>
<setting id="AVAYA_FTP_PASSWORD">${AVAYA_FTP_PASSWORD}</setting>
<setting id="AVAYA_LOGINID">${AVAYA_LOGINID}</setting>
<setting id="AVAYA_PASSWORD">${AVAYA_PASSWORD}</setting>
<setting id="AVAYA_MUSICSOURCE">${AVAYA_MUSICSOURCE}</setting>
<setting id="AVAYA_PHONEOPERATOR_ID">${AVAYA_PHONEOPERATOR_ID}</setting>
<setting id="AVAYA_TOKEN_LENGTH">${AVAYA_TOKEN_LENGTH}</setting>
<setting id="MAX_SUB_CONFS">9</setting>
<setting id="MAX_USERS_PER_SUB_CONF">200</setting>
<setting id="AVAYA_VALIDATION_TIME_LIMIT">${AVAYA_VALIDATION_TIME_LIMIT}</setting>
<dial-in-sequence>
<conf-num>${AVAYA_DNIS_NUMBER}</conf-num>
<delay>3000</delay>
<dtmf>{x-tel-avaya-participant-code}</dtmf>
<dtmf>#</dtmf>
</dial-in-sequence>
</telephony-adaptor>
</telephony-settings>

Additional information

Some common XML elements are described below.

XML Element

Description

<conf-num>

The phone number for the audio conference. This element must be first in the dial-in-sequence. You can only have one <conf-num> element. The adaptor provides the value in the curly brackets {}.

<delay>

A delay in the dialing sequence, in milliseconds.

<dtmf>

A DTMF (dual-tone multi-frequency) tone. A DTMF value can be any number or letter on a telephone keypad, including * and #.

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