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Adobe Connect AI-powered Help Assistant

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  • Adobe Connect User Guide
    1. What's new in Adobe Connect
    2. Release notes
    3. Webinars
    4. Roles in Adobe Connect room
    5. Training
    6. System requirements
    7. Client capabilities
    8. Download Adobe Connect
    9. Keyboard shortcuts
    10. Accessibility
  • Getting Started
    1. Basics
      1. Understanding pods
      2. Layouts
      3. Room templates
      4. Roles in Adobe Connect meeting
      5. Audio in Adobe Connect meetings
      6. Backstage
      7. Broadcast controls- Green room
      8. Adobe Connect room search
      9. Adobe Connect AI Help Assistant
      1. Select mic, speaker, and camera
      2. Video pod
      3. Share webcam video
      4. Multiple video pods
      1. Pod management
      2. Custom pod
      3. Attendees pod
      4. Manage attendees
      5. Sharing basics
      6. Screen sharing in sessions
      7. Share a document
      8. Share a whiteboard
      9. Notes pod
      10. Chat pod
      11. Q & A pod
      12. Poll pod
      13. Quiz pod
      14. Web links pod
      15. Files pod
      16. Engagement dashboard pod
      1. Understand breakout rooms
      2. Create breakout rooms
      3. Conduct breakout rooms
      1. Understand closed captions
      2. Manual and third-party captioning
      1. Understanding recording and transcript
      2. Record a session
      3. Edit session recording
      4. Edit recording transcript
      5. Manage recorded session
      1. View reports and usage information about uploaded content
      2. Work with content in the Content library
      3. Work with Adobe Connect library files and folders
    1. Adobe Connect User Guide
      1. What's new in Adobe Connect
      2. Release notes
      3. Webinars
      4. Roles in Adobe Connect room
      5. Training
      6. System requirements
      7. Client capabilities
      8. Download Adobe Connect
      9. Keyboard shortcuts
      10. Accessibility
    3. Getting Started
      1. Basics
        1. Understanding pods
        2. Layouts
        3. Room templates
        4. Roles in Adobe Connect meeting
        5. Audio in Adobe Connect meetings
        6. Backstage
        7. Broadcast controls- Green room
        8. Adobe Connect room search
        9. Adobe Connect AI Help Assistant
        1. Select mic, speaker, and camera
        2. Video pod
        3. Share webcam video
        4. Multiple video pods
        1. Pod management
        2. Custom pod
        3. Attendees pod
        4. Manage attendees
        5. Sharing basics
        6. Screen sharing in sessions
        7. Share a document
        8. Share a whiteboard
        9. Notes pod
        10. Chat pod
        11. Q & A pod
        12. Poll pod
        13. Quiz pod
        14. Web links pod
        15. Files pod
        16. Engagement dashboard pod
        1. Understand breakout rooms
        2. Create breakout rooms
        3. Conduct breakout rooms
        1. Understand closed captions
        2. Manual and third-party captioning
        1. Understanding recording and transcript
        2. Record a session
        3. Edit session recording
        4. Edit recording transcript
        5. Manage recorded session
        1. View reports and usage information about uploaded content
        2. Work with content in the Content library
        3. Work with Adobe Connect library files and folders

    The Adobe Connect Help Assistant provides an AI-powered interface to quickly find answers to common queries and troubleshoot issues in Adobe Connect. 

    Get quick answers with Adobe Connect Help Assistant

    The Help Assistant in Adobe Connect offers an AI-powered conversational interface designed to streamline finding answers to your Adobe Connect related queries. It helps you access product knowledge, troubleshoot issues, and explore information available in the Adobe Connect User Guide.

    Important
    • The Help Assistant is designed solely for requests related to Adobe Connect.
    • It is available exclusively for hosted accounts and registered hosts of a room.
      • Attendees who enter the room with a host role will continue to have access to the Help Assistant even if they are later demoted to presenter or participant roles.
      • However, attendees who join the room as presenters or participants will not have access to the Help Assistant.

    Privacy, Security, and Governance

    The Adobe Connect Help Assistant is designed with a strong focus on privacy, security, and governance. Here’s what you can expect:

    • The Help Assistant does not use any personal data, including for training purposes.
    • It does not have access to consumer data.
    • The Help Assistant does not access or share any Personally Identifiable Information (PII) and does not share data across different customers.
    • It does not have access to any content or data uploaded within the room or to any data from interactions that take place inside the room.
    • Any prompts provided by users (such as questions or queries) are not shared with other customers.

    View Adobe Generative AI User Disclosures for more information.

    Pre-requisites for using Adobe Connect Help Assistant

    The account administrator must enable the Help Assistant so that hosts in the organization can use it.

    View Help Assistant settings for more information.

    How to use the Adobe Connect Help Assistant

    1. Select the Help Assistant icon in the top menu bar of the room layout.

      Note:

      When launching the Help Assistant for the first time, you must provide your consent before using it. The consent dialog will only appear during this initial launch. For all subsequent launches, you will be taken directly to the Help Assistant to enter your prompts.

      Provide consent to the Help Assistant before using it
      Provide consent to the Help Assistant before using it

    2. Select Get started. You're now ready to use the Help Assistant.

      Launch the Help Assistant (Beta) in the session
      Launch the Help Assistant in the session

    3. Type your prompt and hit Enter or select to submit the prompt.

      The response appears in the Help Assistant.

      View the response in the Help Assistant
      View the response in the Help Assistant

    Example prompts for hosts

    The following are some example prompts that hosts can use to use the Adobe Connect Help Assistant effectively:

    • Adding a Custom pod
      • Prompt: "How do I add a custom pod to my Adobe Connect session?"
      • Response: The Adobe Connect Help Assistant will guide you through the steps to add a custom pod, including navigating to the Pods menu, selecting the type of pod you want to add, and configuring its settings.
    • Sharing a file in a session
      • Prompt: "How can I share a file with participants during my session?"
      • Response: The Adobe Connect Help Assistant will provide instructions on how to upload and share files, including selecting the Share pod, choosing the file from your computer, and managing file permissions.
    • Using a Breakout room
      • Prompt: "What are the steps to create and manage breakout rooms?"
      • Response: The Adobe Connect Help Assistant will explain how to create breakout rooms, assign participants, and manage the rooms during the session.

    Tips for maximizing the efficiency of the Adobe Connect Help Assistant

    Tip:
    • Be specific with your prompts: When seeking assistance from the Adobe Connect Help Assistant, provide as many specific details as possible. Context is key. For example, instead of asking, "How do I use Adobe Connect?" try asking, "How do I add a custom pod to my Adobe Connect session?"
    • Use clear and concise language: Ensure your prompts are straightforward and to the point. This clarity helps the Adobe Connect Help Assistant understand your question better and deliver a more accurate response.
    • Explore different features: Don’t hesitate to investigate various functionalities of the Adobe Connect Help Assistant. Ask about features such as file sharing, managing breakout rooms, or customizing your session layout.
    • Provide feedback: After receiving a response, take the time to provide feedback on its accuracy and relevance. Your insights contribute to the ongoing improvement of the Adobe Connect Help Assistant’s performance. See the section on providing feedback for more information.
    • Utilize the Help Assistant in live sessions: Make the most of the Adobe Connect Help Assistant during live sessions. Its real-time guidance can help resolve issues quickly without disrupting the flow of the session.
    • Stay Informed about updates: Adobe Connect regularly updates its features. To fully benefit from the Help Assistant, keep yourself informed about its new capabilities.

    Provide feedback on Adobe Connect Help Assistant responses

    Provide feedback on the responses generated by the Adobe Connect Help Assistant. Your input on the accuracy, relevance, or appropriateness of these responses is valuable and will help improve the performance of the Help Assistant.

    Copy Adobe Connect Help Assistant responses

    Select Copy and paste the response to a clipboard or any document.

    Like or dislike Adobe Connect Help Assistant responses

    • Select Thumbs up if you think the Help Assistant answered your query correctly.
    • Select Thumbs down if you think the Help Assistant answered your query incorrectly.

    Report inaccurate Adobe Connect Help Assistant responses

    When you report a response, you can indicate whether it was helpful and provide additional comments. This feedback helps the Adobe Connect team refine the model.

    1. Select Report at the end of the response.

    2. Select all or multiple options, add your comment, and select Submit.

      Send feedback on the Help Assistant response
      Send feedback on the Help Assistant response

    The Adobe Connect team receives the feedback and will refine the model further, so you get more accurate, better responses.

    Frequently asked questions about Adobe Connect Help Assistant

    Here are answers to some common questions about the Help Assistant:

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