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Adobe Connect Central Admin

Adobe Connect Central Admin

Open app
    1. Connect Central for administrators
    2. Terms of service in Adobe Connect
    3. View an account summary
    4. Edit account details
    5. Manage disk usage
    6. Create reports
    7. Configure notifications
    8. Security settings
    1. User basics
    2. User permissions overview
    3. Resolve user access issues
    4. Edit user information
    5. Edit user group membership
    6. Assign a user to a manager
    7. Edit team members
    8. View a user report
    9. Customize user profile fields
    10. Set login and password policies
    11. Configure single sign-on
    12. Create additional administrators
    13. Manage guests
    14. Bulk user import
    1. Group basics
    2. Bulk group import
    3. Manage groups and permissions
    4. Manage training groups
    5. Group mapping and licensing
    1. Cost center basics
    2. Enable cost center reporting
    3. Add and remove cost centers
    4. Edit cost center details
    5. Associate users with cost centers
    6. Allocate meeting minutes
    7. Reports and data
    1. Audio management for admins
    2. View provider details
    3. Add or edit an audio provider
    1. User interface customization basics
    2. Configure the top menu bar
    3. Configure the session interface
    4. Configure login, entry, and exit screens
    5. Upload virtual backgrounds
  • Compliance and control
    1. Compliance and control basics
    2. Manage pods
    3. Set sharing options
    4. Configure recording and closed captions
    5. Set training options
    6. Configure engagement tracking
    7. Set client options
    8. Advanced settings
    9. Control session & recording access
    1. Dashboard basics
      1. Connect Central for administrators
      2. Terms of service in Adobe Connect
      3. View an account summary
      4. Edit account details
      5. Manage disk usage
      6. Create reports
      7. Configure notifications
      8. Security settings
      1. User basics
      2. User permissions overview
      3. Resolve user access issues
      4. Edit user information
      5. Edit user group membership
      6. Assign a user to a manager
      7. Edit team members
      8. View a user report
      9. Customize user profile fields
      10. Set login and password policies
      11. Configure single sign-on
      12. Create additional administrators
      13. Manage guests
      14. Bulk user import
      1. Group basics
      2. Bulk group import
      3. Manage groups and permissions
      4. Manage training groups
      5. Group mapping and licensing
      1. Cost center basics
      2. Enable cost center reporting
      3. Add and remove cost centers
      4. Edit cost center details
      5. Associate users with cost centers
      6. Allocate meeting minutes
      7. Reports and data
      1. Audio management for admins
      2. View provider details
      3. Add or edit an audio provider
      1. User interface customization basics
      2. Configure the top menu bar
      3. Configure the session interface
      4. Configure login, entry, and exit screens
      5. Upload virtual backgrounds
    7. Compliance and control
      1. Compliance and control basics
      2. Manage pods
      3. Set sharing options
      4. Configure recording and closed captions
      5. Set training options
      6. Configure engagement tracking
      7. Set client options
      8. Advanced settings
      9. Control session & recording access
      1. Dashboard basics

     

    Options under the client settings menu allow admins to control enhanced audio and video usage, end of meeting surveys, and custom pods. Settings include:

    • Application and browser settings for each session
    • Whether enable or disable enhanced audio and video
    • Add a Rate your Experience page for meetings
    • Enable custom pods

    To configure these options, select Administration > Compliance and control > Client settings.

    Compliance and control client settings menu

    Enhanced audio and video settings

    To configure:

    1. Go to Admin > Compliance and control > Client settings.
    2. Select one of the following from the enhanced audio and video options in the Application and browser interface settings panel.
      • Let the hosts decide.
      • Force enhanced audio and video: Do so requires more bandwidth, requires mobile version 3.2 and later, and creates mp4 recordings. Do not use this option if you need to create interactive recordings.
      • Force disable enhanced audio and video.
    Enhanced audio and video settings

    Enable the "Rate your Experience Screen"

    You can enable/disable the Rate your experience screen, which appears after meetings. This feedback survey option only applies when enhanced audio and video are in effect.

    1. Go to Admin > Compliance and control > Client settings.
    2. Go to the End of meeting survey settings panel.
    3. Check or uncheck the checkbox.
    Enabling the Rate your Experience survey setting

    Enable the rate your experience screen

    Enable custom pods

    You can control whether custom pods are available in any session as well as search for and specify a list of pods that may appear. Hosts cannot upload pod files or use the marketplace to add pods unless an admin specifically permits this feature.

    Enable custom pod settings

    To configure:   

    1. Go to Admin > Compliance and control > Client settings.
    2. Go to the Custom pod settings panel.
    3. Check Enable custom pods. When enabled, session hosts can choose whether to make certain pods available as needed. When disabled, hosts cannot upload files or use the marketplace to add pods.
      • Allow discovery of all custom pods: All 3rd party pods are available, including new pods added to the pod marketplace.
      • Only allow discovery of selected custom pods: Select this option to limit pod access to specific items. You can search for and choose any number of pods. Choose the Select pods and add one or more pods.
    4. Choose whether to enable Allow in-app discovery of custom pods. This option allows hosts to discover, use third-party custom pods, and manage the tools available in a session. Enabling this option activates the following settings:
    5. Select Save.
    Note:

    Refer to the User Guide for actions and features available to hosts.

    Screen for selecting custom pods to add to the pod selection user interface for hosts

    Help Assistant settings

    Product version 12.9 introduces an AI-powered help assistant with a conversational interface designed to help hosts easily find answers to their Adobe Connect questions. Admins can enable the Help Assistant for hosts. Doing so adds a help icon to a session's top menu bar so that hosts can launch the help assistant in a session and quickly get responses in real time.

    To enable the assistant:  

    1. Go to Admin > Compliance and control > Client settings.
    2. Go to the Help Assistant settings panel.
    3. Check Help Assistant for hosts.
    4. Select Save.

    Note the following: 

    • The help assistant does not use or share data across customers. No personal data is used by the help assistant, including for training purposes.
    • The help assistant does not have access to any POI data, nor does it access any content or data uploaded within the room or data from any interactions that occur inside the room.
    • The help assistant is only available for hosted accounts and to users with a Host role in a room.
    Note:

    For more detail, see:  

    Enable the Help Assistant setting

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