- User basics
- User permissions overview
- Resolve user access issues
- Edit user information
- Edit user group membership
- Assign a user to a manager
- Edit team members
- View a user report
- Customize user profile fields
- Set login and password policies
- Configure single sign-on
- Create additional administrators
- Manage guests
- Bulk user import
- Getting started
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Manage Users
- User basics
- User permissions overview
- Resolve user access issues
- Edit user information
- Edit user group membership
- Assign a user to a manager
- Edit team members
- View a user report
- Customize user profile fields
- Set login and password policies
- Configure single sign-on
- Create additional administrators
- Manage guests
- Bulk user import
- Cost centers
- Audio providers
- User interface customization
- Compliance and control
- Administration dashboard
Adobe Connect provides a number of default groups for common roles such as administrators, hosts, event managers, and so on. Groups are essentially predefined roles associated with a set of predefined permissions. Admins can control what group members can do or access. For example, the predefined limited administrator group has permissions, but an admin can edit those at any time.
Note the following:
- Users may or may not be assigned to a group. Admins manage group membership as needed.
- Groups may contain other groups (subgroups).
- Each default group has pre-defined permissions.
- Admins can add, edit, and remove custom groups at any time.
- There are default groups, but admins can create custom groups.
Default groups
Adobe Connect provides several default groups based on your license and product version, and each of these groups is associated with a different library and permissions. Groups are identified by their origin. For example:
- System groups: The default Adobe Connect groups
- Admin groups: Groups created by admins
- Training groups: Groups created by training managers
The base set of groups includes those in the table below, but this list may change across releases.
Administrators |
Default system group for all Connect accounts. |
Limited - Administrators |
Default system group for all Connect accounts. |
Authors |
A legacy group for past product versions. |
Concurrent Hosts |
If the ‘Concurrent Users’ license is purchased. |
Training Managers |
If a ‘Training’ license is purchased. |
Event Administrators |
If one of a few different options that include Webinars is purchased. |
Learners |
If a ‘Training’ license is purchased. |
Training Pro Pack Managers |
If the ‘Training Pro Pack’ is purchased as an add-on. |
Webinar Pro Pack Managers |
If ‘Webinar Pro Pack’ is purchased as an add-on. |
Shared License Administrators |
If ‘Shared Room/Event’ License(s) is purchased. |
Named Upgrade 500 Hosts |
If ‘Named Upgrade 500 Host’ is purchased under the Named Base Plan. |
Named Upgrade 1000 Hosts |
If ‘Named Upgrade 1000 Host’ is purchased under the Named Base Plan. |
Named Upgrade 1500 Hosts |
If ‘Named Upgrade 1500 Host’ is purchased under the Named Base Plan. |
Only one of the following will appear in an account when a specific Named Based Plan is purchased:
Group name |
Associated Named-Based Plan |
Standard Training Hosts |
Standard Training Plan |
Premium Training Hosts |
Premium Training Plan |
Enterprise and Education Training Hosts |
Enterprise Training Plan or Education Training Plan |
Standard Webinar Hosts |
Standard Webinar Plan |
Premium Webinar Hosts |
Premium Webinar Plan |
Enterprise and Education Webinar Hosts |
Enterprise Webinar Plan or Education Webinar Plan |
Create new groups
Create any number of new groups from the new group panel:
- Select Admin > Users and groups > New group.
- Enter a name and optional description.
- If you want to add group members, choose Finish; otherwise, choose Next.
- If you want to add group members, choose Finish; otherwise, choose Next.
- If the group members are not visible, search for users or groups.
- Highlight group members to add. Press the shift key to select multiple groups.
- Select Add.
- Select Finish.
Edit group name and description
- Select Admin > Users and groups.
- Search for the desired group.
- Highlight the group.
- Select Info.
- Edit the name and/or description.
- Select Finish.
Edit group membership
- Select Admin > Users and groups.
- Search for the desired group.
- Highlight the group.
- Select the pencil icon.
- If the group members are not visible, search for users or groups.
- Highlight group members to add. Press the shift key to select multiple groups.
- Select Add.
Note: To remove members, highlight member in the right panel and choose Remove.
Delete a group
- Select Admin > Users and groups.
- Search for the desired group.
- Highlight one or more group.
- Select the Delete icon or Delete button.
Note: You cannot delete primary (system-wide) groups.
On the confirmation screen, choose:
- Delete: Deleting a user or group disables related information in the database and removes the labels from the UI (the users and groups no longer appear in any list. However, the data remains available for reporting purposes.
- Delete and de-identify: “De-identify” anonymizes the user/group data so that it can no longer be associated with any of the original people. For example, names are replaced with “zzzz-<random alpha-numeric string>”. This feature is useful for data protection and GPDR.
Roles and permissions in Adobe Connect
Permission to do just about anything in Adobe Connect is based on a user's role. Both individual users and groups can have multiple roles and belong to one or more other groups. To learn more about this complex topic, refer to the Adobe Connect User Guide.