Configure notifications

Admins can configure notifications for themselves, hosts, and participants. A notification may simply be informational, but it may also provide a way for users to interact with the system; for example, resetting a password. Notifications appear in various places, including the log in screen and email. You can set:

• Notifications for attendee and burst pack thresholds
• Target emails, including single emails and distribution lists
• Password reset requests
• Log in notifications
• Send a scheduled message to all end users.
• System maintenance messages

License expiration

1. Navigate to Admin > Account > Notifications.
2. Set the license expiration warning threshold in days.
3. Choose Save or configure the other options.

Threshold and capacity

To configure threshold notifications:

1.  Navigate to Admin > Account > Notifications.
2. Set the concurrent learner threshold. This sets the maximum number of training session attendees.
   1. Specify a value from the drop down.
   2. Check whether to display a message on the log in page.
   3. Check whether to send an email message to admins when the threshold is exceeded.
3. Set the global account attendee threshold. This sets the maximum number of attendees for all concurrent sessions.
   1. Specify a value from the drop down.
   2. Check whether to display a message on the log in page.
   3. Check whether to send an email message to admins when the threshold is exceeded.
4. Set the individual meeting attendee threshold. This sets the maximum number of attendees for any session.
   1. Specify a value from the drop down.
   2. Check whether to display a message on the log in page.
   3. Check whether to send an email message to admins when the threshold is exceeded.
5. Burst pack threshold: Burst packs are bundles of pre-purchased minutes that could be used to allow customers to temporarily exceed some of their room limits as needed. This setting allows you to be notified when there is a specific  quantity of minutes left in the burst pack thereby aiding you in using the purchased minutes without exceeding the purchased limit.
   1. Specify a value from the drop down.
   2. Check whether to display a message on the log in page.
      
   3. Check whether to send an email message to admins when the threshold is exceeded.
6. Choose whether to receive a monthly report with an exception summary.
7. Choose Save or configure the other options.

Email settings

To configure email notifications:

1. Navigate to Admin > Account > Notifications.
2. In the Email panel, choose whether to send emails to the default email address (the primary contact email under Account)  or specify a list of one or more alternatives.
3. Choose Save or configure the other options.

Password reset settings

To configure password reset email addresses:

1. Navigate to Admin > Account > Notifications.
2. In the Password reset panel, choose whether to send emails to the default email address  (the primary contact email under Account)  or specify a list of one or more alternatives.
3. Select Save or configure the other options.

Note: If you select Send password reset support requests to, the drop-down populates with a list of available email addresses

Admin login notifications

To configure log-in notifications:

1. Navigate to Admin > Account > Notifications.
2. In the My notification preferences panel, check Turn on my login notifications.
   
3. Choose Save or configure the other options.

Note: If you select Send password reset support requests to, the drop down populates with a list of user email addresses.

Product notifications

Administrators send multiple system maintenance notifications and account-based product notifications simultaneously to notify users about frequent updates. For example, an administrator can send a break-fix notification to all users in addition to the regular account-based Adobe Connect upgrade notifications.

User accounts are preconfigured to receive maintenance notifications. You can configure specific user accounts to receive product-based notifications following these steps:

1. Select Admin > Account > Notifications > Product notification.
2. Select the start and end date for the notifications.
3. In the message box, type the notification message.
4. Select Save. When the user opens a meeting, the product notification message is displayed in the notifications pod.

You can configure a user account to receive a maximum of three notifications at a time. Normally, you send two maintenance notifications and a single product-based notification. However, based on requirements, you can configure a specific user account to receive three maintenance notifications. The maintenance notifications have a higher priority compared to product-based notifications. Therefore, maintenance notifications appear on the top of the Notifications pod. If a user closes a notification, the notification reappears on the Notifications pod when the user reopens the meeting. Alternatively, the user can choose Don’t show this message again to prevent the notification from reappearing when the meeting reopens.

More like this

• Connect Central reports
• Web services: Quota threshold API
  
• Web services: Meeting quota API
• Adobe Connect User Guide
• Adobe Connect Learn and Support home