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Resolve user access issues

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Adobe Connect Central Admin

Adobe Connect Central Admin

Open app
    1. Connect Central for administrators
    2. Terms of service in Adobe Connect
    3. View an account summary
    4. Edit account details
    5. Manage disk usage
    6. Create reports
    7. Configure notifications
    8. Security settings
  • Manage Users
    1. User basics
    2. User permissions overview
    3. Resolve user access issues
    4. Edit user information
    5. Edit user group membership
    6. Assign a user to a manager
    7. Edit team members
    8. View a user report
    9. Customize user profile fields
    10. Set login and password policies
    11. Configure single sign-on
    12. Create additional administrators
    13. Manage guests
    14. Bulk user import
    1. Group basics
    2. Bulk group import
    3. Manage groups and permissions
    4. Manage training groups
    5. Group mapping and licensing
    1. Cost center basics
    2. Enable cost center reporting
    3. Add and remove cost centers
    4. Edit cost center details
    5. Associate users with cost centers
    6. Allocate meeting minutes
    7. Reports and data
    1. Audio management for admins
    2. View provider details
    3. Add or edit an audio provider
    1. User interface customization basics
    2. Configure the top menu bar
    3. Configure the session interface
    4. Configure login, entry, and exit screens
    5. Upload virtual backgrounds
    1. Compliance and control basics
    2. Manage pods
    3. Set sharing options
    4. Configure recording and closed captions
    5. Set training options
    6. Configure engagement tracking
    7. Set client options
    8. Advanced settings
    9. Control session & recording access
    1. Dashboard basics
      1. Connect Central for administrators
      2. Terms of service in Adobe Connect
      3. View an account summary
      4. Edit account details
      5. Manage disk usage
      6. Create reports
      7. Configure notifications
      8. Security settings
    2. Manage Users
      1. User basics
      2. User permissions overview
      3. Resolve user access issues
      4. Edit user information
      5. Edit user group membership
      6. Assign a user to a manager
      7. Edit team members
      8. View a user report
      9. Customize user profile fields
      10. Set login and password policies
      11. Configure single sign-on
      12. Create additional administrators
      13. Manage guests
      14. Bulk user import
      1. Group basics
      2. Bulk group import
      3. Manage groups and permissions
      4. Manage training groups
      5. Group mapping and licensing
      1. Cost center basics
      2. Enable cost center reporting
      3. Add and remove cost centers
      4. Edit cost center details
      5. Associate users with cost centers
      6. Allocate meeting minutes
      7. Reports and data
      1. Audio management for admins
      2. View provider details
      3. Add or edit an audio provider
      1. User interface customization basics
      2. Configure the top menu bar
      3. Configure the session interface
      4. Configure login, entry, and exit screens
      5. Upload virtual backgrounds
      1. Compliance and control basics
      2. Manage pods
      3. Set sharing options
      4. Configure recording and closed captions
      5. Set training options
      6. Configure engagement tracking
      7. Set client options
      8. Advanced settings
      9. Control session & recording access
      1. Dashboard basics

     

     

    If a user has forgotten their password or has some other login issue:

    1. Go to Admin > Users and groups > User information.
    2. Search for the user by username or email address.
    3. Highlight the user.
    4. Select the information icon.
    5. Do one of the following:
    • Send a reset password link: Click on the link and choose OK.
    • Unlock the user’s account: Click on the link and choose OK.
    • Set a temporary password: Click on the link, choose Save, and send the automatically generated password to the user.
    Resolving user access issues

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