Starting April 27 2012, Adobe Connect 8 hosted customers began to get upgraded to Adobe Connect 8 Service Pack 2 Update 2 (8.2.2). Customers are notified about their exact upgrade date and time.

This update requires a new Adobe Connect Add-in for functionality specific to meeting hosts and presenters on Windows and Mac OS. You are asked to install the new Add-in in the following circumstances:

  • You try to start or join 8.2.2 meeting for first time and have older version of the Add-in installed.
  • You start screen sharing, application sharing, or share PowerPoint (PPTX format) files, and don’t have the latest version of the Add-in installed.

The new Add-in improves screen share quality and consumes less system resources during sharing of screen, applications, or documents.

The new Add-in is backwards compatible, so you can download and install it before 8.2.2 upgrade. However, you only experience the new Add-in benefits after your site has been upgraded to 8.2.2. The version of the new Add-in is 9.4.96.0.

Windows

  1. Click here to download Windows Add-in.
  2. Save the file when prompted; by default, it's saved in the Downloads folder.
  3. Open the Downloads folder and open addin_win_r96.zip to extract the package (the package name is setup.exe).
  4. Open setup.exe to launch the installer.
  5. Follow the installer prompts to install the Add-In.

Mac OS

Click here to download the Mac Add-in. If you use Firefox on Mac OS, right-click the above link and select  Save Link As to download the add-in.

  1. Save the file when prompted; by default, it's saved in the Downloads folder.
  2. Open the Downloads folder and open addin_mac_r96.z to extract the package (the package name is connectaddin-installer.pkg).
  3. Open connectaddin-installer.pkg to launch the installer.
  4. Follow the installer prompts to install the Add-In.

If you have any questions, contact Technical Support.

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