Starting around mid-January 2013, Adobe will start upgrading Adobe Connect 9 hosted customers to Adobe Connect 9 Update 2 (9.0.2).

This update requires a new Adobe Connect Add-in for functionality specific to meeting hosts and presenters on Windows and Mac OS. You will be asked to install the new Add-in in the following circumstances:

  • You try to start or join 9.0.2 meeting for first time and have older version of the Add-in installed.
  • You start screen sharing, application sharing, or share PowerPoint (PPTX format) files, and don’t have the latest version of the Add-in installed.

The new Add-in fixes the following bugs:

  1. 3084227: Add-in quits when making recording offline
  2. 3303154: Windows Add-in crashes when Add-in instance closed while making recording offline
  3. 3328652: Add-in crashes when user start -> stop --> restart screen share on Windows 7
  4. 3340821: Video out of sync from audio if an FLV file, created by Recording offline feature, is converted to any other format
  5. 3337375: Black dotted stripe/line overlaid on camera feed
  6. 3368170: connectaddin.exe is not digitally signed

The new Add-in is backwards compatible, so you can download and install it before 9.0.2 upgrade. The version of the new Add-in is 11.2.251.0 (Windows) and 11.2.250.0 (Mac OS).

Windows

  1. Click here to download Windows Add-in.
  2. Save the file when prompted; by default, it's saved in the Downloads folder.
  3. Open the Downloads folder and open ac_addin_win_251.zip to extract the package (the package name is setup.exe).
  4. Open setup.exe to launch the installer.
  5. Follow the installer prompts to install the Add-In.

Mac OS

Click here to download the Mac Add-in.

  1. Save the file when prompted; by default, it's saved in the Downloads folder.
  2. Open the Downloads folder and open ac_addin_mac_250.z to extract the package (the package name is adobeconnectaddin-installer.pkg).
  3. Open adobeconnectaddin-installer.pkg to launch the installer.
  4. Follow the installer prompts to install the Add-In.

If you have any questions, contact Adobe using your normal support channels or visit the support page.

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