Adobe started upgrading Connect 9 hosted customers to Adobe Connect 9 Update 3 (9.0.3) around midMarch 2013.

This update requires a new Adobe Connect Mac Add-in for functionality specific to meeting hosts and presenters on Mac. You are asked to install the new Mac Add-in in the following circumstances:

  • You try to start or join 9.0.3 meeting for first time on Mac and have older version of the Add-in installed.
  • You start screen sharing or application sharing on Mac, and don’t have the latest version of the Add-in installed.

 The new Mac Add-in fixes the following bugs:

  • 3353821: Mac Add-in crashes when sharing PowerPoint document in application sharing
  • 3473899: Screen share dialog not displayed on Mac Swedish, Czech and Polish systems

The new Mac Add-in is backwards compatible, so you can download and install it before 9.0.3 upgrade. The version of the new Mac Add-in is 11.2.256.0

Click here to download the Mac Add-in.

  1. Save the file when prompted; by default, it's saved in the Downloads folder.
  2. Open the Downloads folder and open ac_addin_mac_256.z to extract the package (the package name is adobeconnectaddin-installer.pkg).
  3. Open adobeconnectaddin-installer.pkg to launch the installer.
  4. Follow the installer prompts to install the Add-In.

 If you have any questions, contact Adobe using your normal support channels or visit the support page.

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