Click here to download Windows Add-in.
Last updated on
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Also Applies to Adobe Connect 9
Note:
This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.
The latest version of Adobe Connect Add-in is 11.2.392.0 for both Windows and Mac platforms.
Adobe Connect Add-in is needed for functionality specific to meeting hosts and presenters on Windows and Mac OS. It is not a forced add-in version and so users can continue with the previous minimum required versions of Add-in (11.2.385.0 for Windows and 11.2.381.0 for Mac) for Adobe Connect 9.1. Adobe, however, recommends it for the fixes as listed below.
Since this latest Add-in is unforced, to install it, uninstall any older version and then either manually install it from Downloads & Updates Page or start an action in meeting that requires Add-in, like screen sharing.
Issues resolved with the new release since the last forced version:
Issue Tracking Number |
Issue Description |
2930088 |
Fixed issue where Add-in share modal dialog is not showing full screen applications which were being shown in mission control on Mac 10.7 |
3363913 |
Fixed issue where Sharing second monitor causes Add-in to be minimized on first monitor on both Mac and Windows |
3583894 |
Fixed issue where users are Unable to share apps or windows on OSX 10.9 |
3587157 |
Fixed issue where while making recording offline, FLV file creation on mac add-in is not paused while buffering |
3597107 |
Fixed issue where user could not access MP4 content using content tracking url from mobile device |
3597583 |
Update to TechNote: C fonts not substituted anymore in PPTX/PPT in share pod/content library |
3606223 |
Fixed issue where Windows add-in crashes while screen share on particular resolution 1366 * 768 |
3606627 |
Fixed issue where Add-In crashes on dual monitor systems after sharing screen for second time |
3619489 |
Fixed issue where no warning is shown to user that lightning install cannot work unless user relaxes default security permission under Flash player Plug-in settings |
3640745 |
Fixed issue where High CPU and memory usage was observed after Add-in update to 11.2.385.0 |
Instructions for manual installation
Windows
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Save the file when prompted; by default, it's saved in the Downloads folder.
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Open the Downloads folder and open ac_addin_win_392.zip to extract the package (the package name is setup.exe).
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Open setup.exe to launch the installer.
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Follow the installer prompts to install the Add-In.
Mac OS
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Click here to download the Mac Add-in.
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Save the file when prompted; by default, it's saved in the Downloads folder.
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Open the Downloads folder and open ac_addin_mac_392.z to extract the package (the package name is adobeconnectaddin-installer.pkg).
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Open adobeconnectaddin-installer.pkg to launch the installer.
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Follow the installer prompts to install the Add-In.
If you have any questions, contact Adobe using your normal support channels or visit the Support page.
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