Screen control in Adobe Connect stops working with the Windows 8 Task Manager covers the screen being shared.

Solution

This issue is not a problem with Adobe Connect. Windows does not allow remote control of Task Manager.

Additional information

In Windows 8 machine, if you are sharing your screen and have given access control to the user and a metro application such as task Manager comes over the screen being shared, then the user who is controlling the screen will not be able to control any more.

Method

  1. Launch a meeting in add-in from Windows 8 machine as a host.
  2. Let another user join in this meeting room.
  3. Share the screen from the Windows 8 machine.
  4. Ask the user two to click on request control and accept this request from your side.
  5. Open Task Manager on windows 8 Machine.

Result

Host will be able to accept the request control but user will not be able to control the screen.

Expected

User should be able to control the screen.

 

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