For servers within certain time zones, the Adobe Connect service doesn't start in cases where:
- You upgrade the installed version of Connect on a server to Connect 8 SP1
- You install Connect 8 SP1 on a server that does not already have Connect installed
The following error is logged in the ConnectProService.log file:
| ERROR | wrapper | License Error: | ERROR | wrapper | The license keys are incorrect.
| ERROR | wrapper | Please verify that the wrapper.license.* properties match exactly
| ERROR | wrapper | and that the following property values match those required for the license:
| ERROR | wrapper | wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperStartStopApp
| ERROR | wrapper | wrapper.app.parameter.1=org.apache.catalina.startup.Bootstrap
| ERROR | wrapper |
| ERROR | wrapper | A license can be obtained from the Java Service Wrapper site:
| ERROR | wrapper | http://wrapper.tanukisoftware.org/doc/english/purchase.html
Choose Control Panel > Date and Time. Then change the time zone on the affected server to a country west of Japan (a time zone less than + 9 UTC).
The error occurs because of a bug within Tanuki Java Service Wrapper that is used with Connect 8 SP1. The bug causes the validation of the Java Services Wrapper license used by Connect 8 SP1 on servers with time zones east of Japan to fail. That is, it fails in time zones greater than +9 UTC.
The problem only affects servers with time zones between +10:00 and +11:59 UTC. Therefore, the problem can affect licensed customers in Australia (East coast) and New Zealand.