Quick help
Access the Admin Console for administering and managing user accounts.

The Admin Console is the one-stop shop for administrators to manage their organization's Adobe software and users. It makes license and user management simple. Using the Admin Console, you can even renew your licenses purchased through Teams membership. Renewals provide a consistent and real-time view of license assignments, including who will lose access after the renewal period ends.

Adobe Admin Console allows you to do the following:

To deploy and manage applications, storage, and services for your team, see Deployment guide for teams.

Caution:

The Adobe ID used to purchase the Teams membership is designated as the primary admin. You can also add more admins to manage your team. Billing and payment-related notifications are emailed to all administrators.

Add products and licenses

If you purchase the Teams membership through Adobe.com, you can buy more licenses anytime. And, the additional licenses are billed in your next billing cycle.

If you purchase licenses through a reseller, you can add licenses anytime. However, you have to place an order with your reseller within 30 days from your billing anniversary date, to complete the transaction. If you don’t place your purchase order within 30 days, you can't add any more licenses, and your unpaid licenses are deactivated. All additional licenses co-terminate with your original anniversary date.

If you don’t know who the reseller is, navigate to Adobe Admin Console > Support to contact us.

To purchase more licenses, do the following:

  1. In the Admin Console, navigate to Account.

  2. Click Add Products.

    In the list of products that appears, add licenses to the products available, or add more licenses to the existing products.

    Add Products
  3. To review your order, click Next.

    If you have purchased the membership from a reseller, to allow your Account Manager to match this request with your purchase order, enter the PO Number.

  4. Click Submit Order.
    Learn how you can assign these licenses to users.

Note:

Only five users can be added to a team's license at a time.

Remove licenses

A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us.

Note:

If you purchased your Teams membership through a reseller, contact them to return or cancel your membership, or remove a license within 14 days of purchase.

Change the contract owner

The contract owner is the primary administrator or the system administrator with access to the contract details and the billing history. If you are the current contract owner, you can nominate an existing system administrator (secondary administrator) as the contract owner.

There can be only one contract owner at a time. Also, the nominated user must have the same country settings as yours.

When you nominate another contract owner, they are prompted to accept an email invitation. The nominee must also accept the terms and conditions and update or reenter the payment details on the account.

Note:

In countries served by Digital River, Adobe's e-commerce partner, navigate to Adobe Admin Console > Support to contact us and change the contract owner.

  1. In the Admin Console, navigate to Account.

  2. Under Plan Details, look for Contract Owner, and click Change.

  3. To nominate the contract owner, select a user in the Change Contract Owner window.

    Change Contract Owner

    Note:

    If the intended user is not available in the list, click Cancel, and add that user as a system administrator. Then try changing the Contract Owner again.

  4. Click Save.

    An invitation email is sent to the nominee. You can revoke the invitation until the nominee accepts the invite.

Become a contract owner

As a secondary admin, you can take the ownership of an account if the primary admin has left the organization. To take the ownership, sign in to the Admin Console, navigate to Support, and contact Adobe Customer Care. The customer care team needs an email from you, requesting the change in ownership of the account.

To validate the change, the customer care team sends an email to the current contract owner. And, assigns you as the Contract Owner in the following scenarios:

  • The current contract owner's email no longer exists, and bounces back.
  • There is a payment failure on the account, and the account is unpaid.
  • The current contract owner does not respond in two days.

Once assigned as the contract owner, you are prompted to update the payment details on the account.

Edit payment method

If you are the Contract Owner who purchased the Teams membership through Adobe.com, you can edit the payment details via the Admin Console.

  1. In the Admin Console, navigate to Account.

  2. Under Plan Details, look for Payment Method, and click Manage Payment.

    Note:

    If you have multiple subscriptions linked to the same credit card, all subscriptions are updated when you change credit card information for one of the subscriptions.

  3. Enter the required information and click Save.

    Edit payment method

    Depending on the region you are in, you might see another field to add your tax information, like GST or VAT ID.

    Note:

    In countries served by Digital River, Adobe's e-commerce partner, navigate to Adobe Admin Console > Support to contact us and reinitiate your payment.

View past bills

If you are the Contract Owner who purchased the Teams membership through Adobe.com, you can view, download, and print your past bills using the Admin Console.

  1. In the Admin Console, navigate to Account > Billing History.

    Billing History
  2. To download the invoice as a PDF, click .

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