Troubleshooting & help

You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Fuse and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Sign in to your Adobe account. Then click Change for Current password and follow the onscreen instructions. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Fuse requires 4 GB of RAM and 5.5 GB of available hard disk space. It runs on Windows 7 or later and Mac OS X v10.8 and later. Get the full list of system requirements.

Fuse is free during the beta period. Find out more in the Fuse FAQ.

Walk through this step-by-step tutorial to create your first 3D character. You can also get information on the basic workflow in this introductory article.

Get an overview of the workspace and learn how to adjust the user interface and preferences.

If you are new to digital 3D content, check out our visual dictionary of 3D terms.

Yes. To create custom content, you first need to download the Content Creator Pack. Choose File > Download Content Creator Pack. Learn more about creating custom content.

Yes. Learn how to import custom content, including substances, characters, clothing, and hair.

To create a custom body, you sculpt over a base character in your digital sculpting software, and then import that content into Fuse. Learn how to create a custom body.

To create custom clothes or hair, you start with a base character, and then create custom sculpt in your digital sculpting software. See Create custom clothing or Create custom hair.

Yes. Learn how to export content from Fuse to work with it in another application.

Note: Important notice for Mixamo customers.
We’re retiring features and services on this site, learn how this affects you. Visit http://blogs.adobe.com/adobecare/2017/05/23/download-assets-from-mixamo/.

Learn how to create realistic photo composites in Photoshop with 3D characters.

Use the Creative Cloud 3D Animation (Preview) service in Photoshop to animate 3D characters you create in Fuse.

During the beta period, Mixamo services are free to all users with an Adobe ID. Just log in to the Mixamo store with your Adobe ID. Learn more in the Fuse FAQ.

Note: Important notice for Mixamo customers.
We’re retiring features and services on this site, learn how this affects you. Visit http://blogs.adobe.com/adobecare/2017/05/23/download-assets-from-mixamo/.

Find information on Mixamo, including tutorials, troubleshooting info, and links to the Mixamo forums.

Note: Important notice for Mixamo customers.
We’re retiring features and services on this site, learn how this affects you. Visit http://blogs.adobe.com/adobecare/2017/05/23/download-assets-from-mixamo/.

Community

Join the conversation.