If you are setting up Creative Cloud for the first time, see Download your creative cloud apps.
If you are an existing user of Creative Cloud, there could be situations where you want to start using Creative Cloud on a new computer. For example:
- You purchased a new computer, and want to start using Creative Cloud on it. However, you already activated Creative Cloud on two computers earlier.
- Your previous computer is no longer usable (for example, due to a hard disk crash).
Before you start downloading and installing Creative Cloud apps on your new computer, ensure that Creative Cloud is deactivated on the computers you no longer want to use. The next section explains how to do this.
Click one of the options below depending on whether the previous computer on which you were using your subscription is available. Then follow the instructions.
If the previous computer on which you were using your subscription is available
If the previous computer on which you were using your subscription is no longer available
If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page as explained in the steps below. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device.
Screen looks different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:
For information on troubleshooting Creative Cloud activation and sign-in issues, see Troubleshoot Creative Cloud activation errors.