Learn how to install, activate, and use Creative Cloud apps on a new computer or device. If your previous computer is no longer available, find out how to deactivate it.

Note:

If you are setting up Creative Cloud for the first time, see Download and install Creative Cloud apps.

If you are an existing user of Creative Cloud, there could be situations where you want to start using Creative Cloud on a new computer. For example:

  • You purchased a new computer, and want to start using Creative Cloud on that. However, you already activated Creative Cloud on two computers earlier.
  • Your previous computer is no more usable (for example, due to a hard disk crash).
  • You want to gift your existing computer to someone, but want to retain your Creative Cloud subscription and use it on a new computer. 

Before you start downloading and installing the Creative Cloud apps on your new computer, make sure that Creative Cloud is deactivated on the computers you no longer want to use.

Follow these steps:

  1. Sign out of Creative Cloud from your previous computer.

    Note:

    If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page. For more information, see the next section What if the computer on which I was using my subscription is no longer available?

    Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud from your new computer. 

  2. You can now use Creative Cloud on your new computer. 

What if the computer on which I was using my subscription is no longer available?

If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device. 

To deactivate the computer or device that is no longer available, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  2. In the Plans & Products section, click Manage plan.

    Manage Plan
  3. Under Activated devices, click the x next to the device you want to deactivate.

    Activated Devices

    Screen looks different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:

    1. Try signing in to the new computer or device. An error message is displayed, informing you that your activation limit has been reached.
    2. Select Sign me out of all other computers or devices.
  4. Click Deactivate.

You can now use Creative Cloud on the new computer or device.

For more information on troubleshooting Creative Cloud activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy