Open the Creative Cloud desktop app.
Last updated on
Dec 9, 2025
Learn how to fix error code 3 " Verification of Adobe Genuine Service in AdobeGenuineClient package failed" during app installation.
Error code 3 occurs when the AGSService file inside the AdobeGenuineClient folder fails the verification check. During installation, Adobe verifies the file’s digital signature to ensure the Adobe Genuine Service components are valid and haven’t been altered. If this signature check fails, the installation cannot continue.
You can find the AdobeGenuineClient folder at these locations:
- Windows: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\AdobeGenuineClient
- macOS: /Library/Application Support/Adobe/Adobe Desktop Common/AdobeGenuineClient
Verification of Adobe Genuine Service failed
To resolve this issue, update your Creative Cloud desktop app to the latest version.
Select the Apps tab in the left pane.
In the upper-right corner, select Check for updates.
If any updates are available, install them.
Once the updates are installed, the corrupted AGSService file will be repaired automatically.
