In the error dialog box, select Retry to download and install the app again.
Last updated on
Nov 19, 2025
Learn how to resolve error code 107 "The download is damaged" during app installation.
Error code 107 appears when one or more downloaded installation files are incomplete or damaged. This can happen if the download was interrupted, damaged by disk errors or corrupt storage, or blocked by antivirus software.
The installation file is corrupted
Wait for the download to complete.
If the error persists, proceed to the next solution.
Damaged files are preventing the installation
If repairing the Creative Cloud app doesn't resolve the error, use the Creative Cloud Cleaner tool to perform a clean installation. The Creative Cloud Cleaner tool is a utility for experienced users and helps:
- Remove old or incomplete Adobe software
- Clean up corrupted installation files
- Fix host files that may block Adobe server connections
If the error still occurs, download and install the Creative Cloud desktop app using the direct download links. For additional troubleshooting, see common network connectivity issues.
