Issue

When you try to install or launch a Creative Cloud app, you get one of the following error:

Error while installing an app

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

Error while installing

Error while launching an app

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

dll error

Solution

The missing dll api-ms-win-crt-runtime-l1-1-0.dll is installed with a Windows update. To resolve this issue, download and install the Update for Universal C Runtime in Windows from Microsoft.

Note:

To install this update, you must have the following operating system updates installed on your system.

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