Reason

With the June 2016 release of Adobe® Creative Cloud® the applications have migrated to using Visual C++® 2015 runtimes from Microsoft®.

This change has been made to ensure that the Creative Cloud software is using runtimes that Microsoft is currently supporting. The older versions previously in use are no longer supported by Microsoft which requires our software to be updated.

Requirements

With this migration, our latest version of Creative Cloud will require that the VC 2015 runtimes have been installed on the system using the software in order to run correctly.

As a result, some Microsoft updates will be required for older operating systems including:

  • Windows 7
  • Windows 8.1

Steps

Download and install the following update from Microsoft.

 

Note:

The following operating system updates must be installed for this update to run successfully.

Windows 8.1 or Windows Server 2012 R2:

Windows 7 or Windows Server 2008 R2

Windows Vista or Windows Server 2008

Windows 10

  • No update required

Issues

If you try to install or launch a Creative Cloud app without this runtime update, you will receive one of the following errors:

Error when installing (Creative Cloud Desktop)

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

Error when launching

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

IT Managed Deployment

For managed deployments under Creative Cloud for Teams or Creative Cloud for Enterprise programs, IT administrators packaging software with the Creative Cloud Packager (CCP) will need to ensure that Windows systems have all required updates installed.

Applications deployed via the Creative Cloud Packager by an IT administrator will display the following error if the correct runtime is not installed:

  • The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

As your users may not have the required privileges to install updates to the operating system, it will be important to verify that the required updates from the steps above are installed to continue to use Creative Cloud products successfully.

Reinstalling the applications is not actually required to resolve the issue.

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