Error 117 occurred during download

Error 117 occurs while downloading or updating an Adobe app

When you try to download or update an Adobe app, you receive the following error message stating you have network connectivity or stability issues:

Exit Code: 117
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Fatal Error '117' occurred while download
FATAL: Error occurred in download of package (Name: <Product Name> Version: <Product Version>)
Error code: '117'

Solution 1: Check your Internet connection

You need an Internet connection to download and update Adobe apps. Verify that you can connect to the Internet, and click Retry.

Solution 2: Configure your software firewall

Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Users have reported instances where software/hardware firewall settings caused download errors to occur.

  • If prompted, select to allow the Adobe app to access the Internet.
  • If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.

Solution 3: Disable antivirus software

Disable your antivirus software temporarily, and then try your download again.

Solution 4: Start your system in Safe Mode With Networking

Restart the machine in safe mode with networking, and then try your download again.

Solution 5: Verify your router setup

Routers can have a built-in hardware firewall or proxy servers. To determine if a router is preventing the Adobe app from accessing the Internet:

  • Temporarily remove the router from the network.
  • Connect the computer directly to a DSL or cable modem. If the download proceeds, the router is preventing access.
  • To set up a router to allow access for future downloads, see your router documentation for instructions on setting up port forwarding from the computer. Alternatively, contact your Internet service provider or IT department.

Solution 6: Configure hardware firewalls or proxies

Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology. Contact your company’s IT department to obtain firewall or proxy information. Configure your browser with proxy or firewall information.

Configure your corporate firewall to bypass the servers. The following servers are accessed:


Solution 7: Remove Crypto files

  1. Navigate to C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys.

  2. Search and delete the file beginning with 19c5cf.

  3. Try downloading or updating the app.

  4. If you still get the error, navigate to C:\ProgramData\Microsoft\ and rename Crypto folder to Cryptoold.  

  5. Restart your system and then try downloading or updating the app.

Solution 8: Install app using admin account

Most apps require you to have administrative privileges to install them. Log in to your admin account and install the Creative Cloud app again.