Learn about the compatibility between the latest CC 2019 apps and Windows and macOS operating systems.

Focusing our development efforts on modern versions of Windows and Mac operating systems allows us to concentrate on developing the features and functionality most requested by you, while ensuring peak performance that takes advantage of modern hardware. To take advantage of the continued developments in hardware and software, Creative Cloud 2019 apps do not support some older OS versions. You will  not be able to install or run Creative Cloud 2019 apps unless you’re on a supported version of Windows or macOS.

CC 2019 apps are available for Windows 7, Windows 10 or later, and macOS Sierra 10.12 or later. 2019 versions of Digital Video products require the newest versions of Windows 10 and macOS Sierra or later. Windows 8.1 or early Windows 10 versions are not supported.

For details about each Creative Cloud app, see Creative Cloud system requirements.

Note:

If you’re running Windows 8.1, Windows 10 v1511 and v1607, or Mac OS 10.11 (El Capitan), you can continue to run and install previous versions of Creative Cloud applications.

Creative Cloud Desktop app, which manages application installations, will continue to be supported on Windows 7 or later and Mac OS X v10.9 or later, so that if you're unable to upgrade your OS right now, you can continue to use earlier versions of Creative Cloud apps.

Future versions of Creative Cloud will not support Windows 7.

Upgrade your operating system

macOS

In order to take advantage of the latest operating system features and technologies, Creative Cloud 2019 apps require macOS Sierra (10.12) or later. If you're on an older version of Mac OS X, Apple provides a free update to macOS High Sierra (10.13).

Click here to download the latest update
Click the image to start the update process

For more information, see Update to macOS High Sierra.

Windows 10

In order to take advantage of the latest operating system features and technologies, Creative Cloud 2019 apps require Windows 10 Creators update (version 1703) or later. If you're on an older version, Microsoft provides a free update to the latest version of Windows 10.

Click here to install the latest update
Click the image to start the update process

Windows 8.1

The latest version of Creative Cloud apps does not support Windows 8.1. Microsoft discontinued mainstream support for Windows 8.1 in January 2018. 

To take advantage of the latest features in the CC 2019 apps, you'll need to upgrade your OS to a compatible version of Windows 10. If you're unable to upgrade to Windows 10 right now, you can continue to work with previous versions of Creative Cloud apps. However, you won't be able to use newly introduced apps, such as Premiere Rush or Adobe XD.

For upgrading options from Windows 8.1, contact Microsoft Support or your Microsoft reseller.

Windows 7

The latest versions of the Adobe video and audio tools require Windows 10 (version 1703 or later). Performance and stability are top priorities for all of our users. Running our apps on current version of the Windows 10 helps provide an optimal experience with our tools.

Mainstream support for Windows 7 support ended in 2015. For more information on Windows support, visit the Windows lifecycle fact sheet.

For upgrading options from Windows 7, contact Microsoft Support or your Microsoft reseller.

Caution:

Ensure that all your third-party tools, plug-ins, and apps are compatible and supported on the OS version you're upgrading to.

Frequently Asked Questions

Why can't I install new apps such as Adobe XD or Adobe Premiere Rush?

Some apps such as Adobe Rush and Adobe XD require latest operating systems. If your OS is not supported, the Creative Cloud desktop app flags these apps as incompatible.

To install and use these apps, you'll need to upgrade your OS.

Is there a way to install CC 2019 apps on older operating systems?

Adobe neither supports nor recommends that you install CC 2019 apps on unsupported versions of operating systems.

CC 2019 video and audio apps are not compatible with my current OS. What should I do?

The latest versions of the Adobe video and audio tools require Windows 10 (version 1703, or higher) or macOS 10.12 (or higher) to run. This applies to the CC 2019 release of Adobe Media EncoderAfter EffectsAuditionCharacter AnimatorPrelude, and Premiere Pro.

For more detailed information about operating system requirements of Adobe video and audio tools, see this blog post.

I was expecting a bug fix but my OS is not compatible with the latest release. What should I do?

In order to use the latest application with the bug fixes, you will have to upgrade your operating system to one that it compatible. If you do not want to upgrade, you can continue to use the previous version of the application.

I am unable to use my newly purchased app because I can't upgrade my OS. What do I do?

If you can'tupgrade your OS right now, you can install these apps on another computer which is compatible. You can use your Creative Cloud apps on up to two computers.  

Your subscription also allows you to use previous versions that still work with your current operating system.

If you have a single-app plan that is not compatible, you can Change your plan for a compatible app.

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