While using Photoshop Elements 2026, you may come across an error message that reads:
“Something went wrong. Please try again later.”
This article explains why this error occurs and how to resolve it.
Cause
This error may occur due to the following reasons:
A temporary issue that can often be resolved by retrying.
You have used up your available generative credits, which are required to access AI-powered features.
To verify your usage of the remaning Generative Credits:
- Go to the Tool Options panel.
- Click on either of the Gen AI features, the Insert Object tool or the Generative Image tool.
- Click the Generative Credits Usage icon.
If your monthly credit balance shows as 0, it means your credits have been consumed.
Solution
1. Restarting the application or signing in again may help resolve the issue.
2. To continue using the Gen AI features, you will need additional generative credits. The next steps depend on whether you are using a trial or a paid version:
- For trial users: You can purchase Adobe Photoshop Elements 2026 from https://www.adobe.com/products/photoshop-elements.html, to get additional monthly generative credits.
- For paid users: You can purchase additional generative credits by purchasing Firefly plans from https://www.adobe.com/products/firefly/plans.html or alternatively, wait until your monthly Generative Credit reset.
Follow the link relevant to your plan and replenish your credit balance. Once credits are available, the Gen AI feature will work as expected.
