The Adobe Sign Personalized SMS feature is available to business and enterprise service level customers.


Customers that are using phone (SMS) authentication can insert their company name into the SMS message instead of Adobe Sign, giving the recipient a clear understanding that the authentication is in regards to your agreement.

How it's used

Once the setting is enabled, there is no further interaction that is required on the part of the user.

The Company Name value found in each user's personal profile is inserted into the SMS message whenever phone authentication is used on one of their agreements.



It is generally recommended that if you enable the custom SMS message, you first enforce a proper, standard company name for all users.

An Account admin can do this by:

  • Navigating to Account > Account Settings > Account Setup
  • Verify the full, proper name of the company is set in the Company Name field
  • Check the box next to Set company name for all users in account
  • Click Save

This option forces all users in the account to adopt the identical Company Name in their profile, and prevents editing that field by the user.


Groups do not have the granularity to identify as a different Company Name. All users in the account will adopt the new company name immediately after clicking Save.

If you have groups or individuals operating under different Company Name values, do not enable this feature.


Configuration options

There are no options beyond enabling/disabling the feature.

How to enable or disable

Customizing the phone authentication message can be enabled at the Account level by the Adobe Sign Account Admin.

Group level configuration is permitted and will over-ride the Account level setting for users in that group.


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