Troubleshooting & help
Download & install
How do I download and install Animate?
You can download Animate from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.
Why won't Animate install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Animate?
How do I retrieve my Adobe ID or password?
Can I install Animate on another computer?
You can install Animate and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
How can I animate a 2D character?
How do I use layer depth for my animation?
How can I create parallax effect using camera?
Layer depth, along with camera enhancements enable animators to create more engaging content. You can create parallax effect for your animate projects by introducing camera on layers with depth.
Learn how to create a parallax effect using camera.
How do I create actions without writing code?
How do I use HTML5 Canvas?
The HTML5 Canvas document type provides native support for creating rich and interactive HTML5 content. This means that you can use the traditional Animate timeline, workspace, and tools to create content, but produce HTML5 output.
Learn how to use Animate's HTML5 Canvas feature.
What is ActionScript and how do I use it in Animate?
The ActionScript scripting language lets you add complex interactivity, playback control, and data display to your application. Learn how to integrate ActionScript into your Animate workflow with this overview.