Troubleshooting & help

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

This error occurs when the default Java virtual memory is insufficient for Flash Builder to run efficiently. Get solutions in Sluggish performance, out-of-memory errors.

To continue debugging, click No in the error message. Learn how to prevent the browser from displaying the message in the future.

If you get this error, you may need to reinstall Flash Builder or install the AIR SDK components manually. See Error | Run, debug, deploy | iOS app.

You see this warning message if you are using a workspace that was created with a previous version of Flash Builder. See Workspace issues for solutions.

Learn how to update the AIR SDK in Flash Builder for ActionScript or Flex projects.

Flash Builder is a development tool for creating games and web applications using ActionScript and Flex. Flex is the underlying open source framework used to create applications. Learn more in the Flash Builder FAQ.

You can use Animate (formerly Flash Professional) content in both ActionScript and Flex projects in Flash Builder. See Working with Animate and Flash Builder.

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