Troubleshooting & help

Download & install

How do I download and install Flash Builder?

You can download Flash Builder from the Adobe Flash Builder 4.7 Premium page. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps. If you purchased a stand-alone version of Flash Builder, you can find installation instructions in the release notes.

Why won't Flash Builder install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Flash Builder?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Flash Builder on another computer?

You can install Flash Builder and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common issues

Why am I getting an out-of-memory error?

This error occurs when the default Java virtual memory is insufficient for Flash Builder to run efficiently. Get solutions in Sluggish performance, out-of-memory errors.

I'm getting a "plug-in is unresponsive" error while debugging. What can I do?

To continue debugging, click No in the error message. Learn how to prevent the browser from displaying the message in the future.

I'm getting an error that the AIR components for iOS platform are not installed.

If you get this error, you may need to reinstall Flash Builder or install the AIR SDK components manually. See Error | Run, debug, deploy | iOS app.

Why am I getting a message that there is a problem with my workspace?

You see this warning message if you are using a workspace that was created with a previous version of Flash Builder. See Workspace issues for solutions.

Other apps

How do I update the Adobe AIR SDK?

Learn how to update the AIR SDK in Flash Builder for ActionScript or Flex projects.

What is the difference between Flash Builder and Flex?

Flash Builder is a development tool for creating games and web applications using ActionScript and Flex. Flex is the underlying open source framework used to create applications. Learn more in the Flash Builder FAQ.

How do Adobe Animate and Flash Builder work together?

You can use Animate (formerly Flash Professional) content in both ActionScript and Flex projects in Flash Builder. See Working with Animate and Flash Builder.

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