Troubleshooting & help

Download & install

How do I download and install Fuse?

You can download Fuse from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't Fuse install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Fuse?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Fuse on another computer?

You can install Fuse and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Basics

What are the system requirements?

Fuse requires 4 GB of RAM and 5.5 GB of available hard disk space. It runs on Windows 7 or later and Mac OS X v10.8 and later. Get the full list of system requirements.

How much does Fuse cost?

Fuse is free during the beta period. Find out more in the Fuse FAQ.

How do I create a 3D model?

Walk through this step-by-step tutorial to create your first 3D character. You can also get information on the basic workflow in this introductory article.

Help me get oriented to the app.

Get an overview of the workspace and learn how to adjust the user interface and preferences.

Where can I learn the meaning of terms used in the interface?

If you are new to digital 3D content, check out our visual dictionary of 3D terms.

Customize

Can I create custom content?

Yes. To create custom content, you first need to download the Content Creator Pack. Choose File > Download Content Creator Pack. Learn more about creating custom content.

Can I import content I created in another app?

Yes. Learn how to import custom content, including substances, characters, clothing, and hair.

How do I create a custom body?

To create a custom body, you sculpt over a base character in your digital sculpting software, and then import that content into Fuse. Learn how to create a custom body.

How do I customize the clothes or hair?

To create custom clothes or hair, you start with a base character, and then create custom sculpt in your digital sculpting software. See Create custom clothing or Create custom hair.

Work with other apps

Can I export my model to Mixamo or Photoshop?

Yes. Learn how to export content from Fuse to work with it in another application.

Note: Important notice for Mixamo customers.
We’re retiring features and services on this site, learn how this affects you. Visit http://blogs.adobe.com/adobecare/2017/05/23/download-assets-from-mixamo/.

How do I include my Fuse character in a photo composite?

Learn how to create realistic photo composites in Photoshop with 3D characters.

How do I animate my character?

Use the Creative Cloud 3D Animation (Preview) service in Photoshop to animate 3D characters you create in Fuse.

How can I purchase Mixamo animation services to use with Fuse?

During the beta period, Mixamo services are free to all users with an Adobe ID. Just log in to the Mixamo store with your Adobe ID. Learn more in the Fuse FAQ.

Note: Important notice for Mixamo customers.
We’re retiring features and services on this site, learn how this affects you. Visit http://blogs.adobe.com/adobecare/2017/05/23/download-assets-from-mixamo/.

How do I use Mixamo animation services?

Find information on Mixamo, including tutorials, troubleshooting info, and links to the Mixamo forums.

Note: Important notice for Mixamo customers.
We’re retiring features and services on this site, learn how this affects you. Visit http://blogs.adobe.com/adobecare/2017/05/23/download-assets-from-mixamo/.

Community

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