Troubleshooting & help

Download & install

How do I download and install SpeedGrade?

You can download SpeedGrade from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.

Why won't SpeedGrade install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of SpeedGrade?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install SpeedGrade on another computer?

You can install SpeedGrade and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.

Common questions

What is SpeedGrade?

SpeedGrade is a color grading application for digital video projects. Learn more in this brief introductory video.

Why is Direct Link not working?

Direct Link, the integrated edit-and-grade workflow between Premiere Pro and SpeedGrade, does not work with the latest version of Premiere Pro. See Direct-Link workflow between Premiere Pro and SpeedGrade.

How do I work with snapshots?

Learn how to use the Snapshot view and Snapshot browser, including how to turn off snapshots and where to access the files.

How do I access Help if my computer is offline?

You can download a Help PDF so you can access the information, even when working offline.