Restart Windows in a modified mode

  1. Quit all applications.
  2. Choose Start, type msconfig in the Search text box, and press Enter.
  3. Write down all deselected items under the Startup and Services tabs.
  4. Click the General tab, and choose Selective Startup.
  5. Click the Startup tab and select Disable All.
  6. Select any startup items that are essential for testing the problem (for example, acrotray.exe is essential if you are testing issues related to creating PDF files with Acrobat). If you are unsure whether an item is essential, leave it deselected (disabled).

  7. Click the Services tab, and select Hide All Microsoft Services.
  8. Select Disable All, and then reselect any services that are essential for testing the problem (for example, acrotray.exe if you are testing issues related to creating PDF files with Acrobat). If you are unsure whether an item is essential, leave it deselected (disabled).

    Important: Reenable the FLEXnet Licensing Service if you are troubleshooting an Adobe product. The FlexNET Licensing Service is required for most Adobe products. If it is not enabled, your Adobe product can't launch.
     

  9. Click Apply, and restart Windows for the changes to take effect.

    Note: Upon restart, you are notified that the System Configuration utility has changed and Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.
     

  10. Right-click icons in the Notification Area and close or disable any startup items that are still active.

Reenable startup items and services

  1. Choose Start, type msconfig in the Search text box, and press Enter.
  2. Click the General tab, and choose Normal Startup.
  3. Deselect any items that you wrote down in step 3 of the previous section.

  4. Click Apply, and restart Windows for the changes to take effect.

The Adobe Captivate demonstration illustrates how to restart Windows in a modified mode. For more information about viewing this demo, see View Adobe Captivate demos in knowledgebase documents (kb403894).

 

 

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