Restart Windows in a modified mode
- Select Disable All then reselect any services that are essential for testing the problem. For example, acrotray.exe if you are testing issues related to creating PDF files with Acrobat.) If you are unsure whether an item is essential, leave it deselected (disabled).
Important: Reenable the FLEXnet Licensing Service if you are troubleshooting an Adobe product. The FlexNET Licensing Service is required for most Adobe products. If it is not enabled, your Adobe product can't launch.
Reenable startup items and services
The Adobe Captivate demonstration below illustrates how to restart Windows in a modified mode. For more information about viewing this demo, see View Adobe Captivate demos in knowledgebase documents (kb403894).