Log in to your Windows computer as an Administrator.
Last updated on
May 24, 2023
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Also applies to Adobe Acrobat X, Adobe Acrobat XI
Issue
Acrobat X or XI fails at launch and returns the error "Error 213:19. A problem has occurred with the licensing of this product."
This document applies to any error number that begins with 213:xx.
For Creative Suite applications, see Error "License store does not allow writing" | Install log | CS5, CS5.5.
Solutions
Important: Perform the solutions below in order. Do not continue further if an earlier solution resolves the problem.
Solution 1: Install the patch for Acrobat.
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Click the following link to download the patch file:
Download
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When prompted "Do you want to open or save this file?,” click Open.
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Extract the file. The location varies depending on your operating system and the utility.
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Double-click the extracted LicFix_21319.exe file. If the file executes successfully, Command Prompt closes automatically.
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Launch Acrobat.
Solution 2: Install the patch for Acrobat using Command Prompt (Windows only).
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Run the Command Prompt as an Administrator.
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Navigate to the location of the extracted hot fix in Solution 1 (Step 4).
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Type LicFix_21319.exe to run it. If the file runs successfully, Command Prompt shows Exit Code:0.
Solution 3: Make sure that your user account has full permissions (Read and Write).
Windows 8
- C:\ProgramData\Adobe\Slstore
- Or, C:\ProgramData\Adobe
Windows 7, Vista
- C:\ProgramData\Adobe\Slstore
- Or, C:\ProgramData\Adobe
Windows XP
- C:\Documents and Settings\All Users\Application Data\Adobe\SLStore
- Or, C:\Documents and Settings\All Users\Application Data\Adobe
Mac OS X 10.5.x or 10.6.x
- [Home]/Library/Application Support/Adobe/SLStore
- Or, [Home]/Library/Application Support/Adobe
Solution 4: Launch Acrobat X first as an administrator, then log in to your regular user account.
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Log in as Administrator.
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Launch Acrobat to ensure that no error message appears.
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Log in with the desired user account.
Additional information
On first launch, Acrobat X and XI requires write access to the '...\Adobe\SLStore' or '...\Adobe' folder. If the user account (at first launch after installation) does not have necessary permissions, then Acrobat launch fails.
- This issue can occur in enterprise environments when an operating system image with an installed version of Acrobat X or XI is deployed.
- It can also occur when domain users (Windows) don't have full permissions to above mentioned folders.
