Acrobat X or XI fails at launch and returns the error "Error 213:19. A problem has occurred with the licensing of this product."
This document applies to any error number that begins with 213:xx.
For Creative Suite applications, see Error "License store does not allow writing" | Install log | CS5, CS5.5.
Important: Perform the solutions below in order. Do not continue further if an earlier solution resolves the problem.
- C:\Documents and Settings\All Users\Application Data\Adobe\SLStore
- Or, C:\Documents and Settings\All Users\Application Data\Adobe
On first launch, Acrobat X and XI requires write access to the '...\Adobe\SLStore' or '...\Adobe' folder. If the user account (at first launch after installation) does not have necessary permissions, then Acrobat launch fails.
- This issue can occur in enterprise environments when an operating system image with an installed version of Acrobat X or XI is deployed.
- It can also occur when domain users (Windows) don't have full permissions to above mentioned folders.