Acrobat X or XI fails at launch and returns the error "Error 213:19. A problem has occurred with the licensing of this product." 

This document applies to any error number that begins with 213:xx.

For Creative Suite applications, see Error "License store does not allow writing" | Install log | CS5, CS5.5.


Important: Perform the solutions below in order. Do not continue further if an earlier solution resolves the problem.

Solution 1: Install the patch for Acrobat.

  1. Log in to your Windows computer as an Administrator.

  2. Click the following link to download the patch file:

  3. When prompted "Do you want to open or save this file?,” click Open.

    Click Open
  4. Extract the file. The location varies depending on your operating system and the utility.

  5. Double-click the extracted LicFix_21319.exe file. If the file executes successfully, Command Prompt closes automatically.

  6. Launch Acrobat.

Solution 2: Install the patch for Acrobat using Command Prompt (Windows only).

  1. Run the Command Prompt as an Administrator.

  2. Navigate to the location of the extracted hot fix in Solution 1 (Step 4).

  3. Type LicFix_21319.exe to run it. If the file runs successfully, Command Prompt shows Exit Code:0.

    Type LicFix_219319.exe

Solution 3: Make sure that your user account has full permissions (Read and Write).

Windows 8

  • C:\ProgramData\Adobe\Slstore
  • Or, C:\ProgramData\Adobe

Windows 7, Vista

  • C:\ProgramData\Adobe\Slstore
  • Or, C:\ProgramData\Adobe

Windows XP

  • C:\Documents and Settings\All Users\Application Data\Adobe\SLStore
  • Or, C:\Documents and Settings\All Users\Application Data\Adobe

Mac OS X 10.5.x or 10.6.x

  • [Home]/Library/Application Support/Adobe/SLStore
  • Or, [Home]/Library/Application Support/Adobe

Solution 4: Launch Acrobat X first as an administrator, then log in to your regular user account.

  1. Log in as Administrator.
  2. Launch Acrobat to ensure that no error message appears.
  3. Log in with the desired user account.

Additional information

On first launch, Acrobat X and XI requires write access to the '...\Adobe\SLStore' or '...\Adobe' folder. If the user account (at first launch after installation) does not have necessary permissions, then Acrobat launch fails.

  • This issue can occur in enterprise environments when an operating system image with an installed version of Acrobat X or XI is deployed.
  • It can also occur when domain users (Windows) don't have full permissions to above mentioned folders.

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