Summary
Acrobat crashes when used with Seclore Desktop Client versions older than 3.21.8.0.
Update the Seclore client to the latest version. If the issue persists, uninstall the client.
Last updated on
Nov 26, 2025
Learn about the status of known and fixed issues in Acrobat.
Acrobat crashes while using Selcore desktop client
Open
| App version | Acrobat DC 2023 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Acrobat crashes while using IntoWords plugin
Open
| App version | Acrobat DC 2023 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Summary
Acrobat crashes while using IntoWords older than version 1.16.7.1.
To fix the issue, update IntoWords to version 1.16.7.1 or later, or uninstall the plugin.
Acrobat crashes while using Pitstop Pro plugin
Open
| App version | Acrobat DC 2023 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Summary
Acrobat crashes when the Pitstop Pro plugin is installed.
To fix this, disable or uninstall the Pitstop Pro plugin, then relaunch Acrobat
Acrobat crashes while using an ImageRight plugin
Open
| App version | Acrobat DC 2023 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Summary
Acrobat crashes if an ImageRight plugin older than version 25.1.1.206 is installed.
To resolve this, update ImageRight to version 25.1.1.206 or later. If the issue persists, disable or uninstall the plugin and relaunch Acrobat.
- To disable the ImageRight plugin, update Acrobat to the latest version, then go to Menu > Preferences, select Plugins from the left menu, select the Disable ImageRight Plugin checkbox, and then select OK.
- To uninstall ImageRight, go to Control Panel > Programs > Programs and Features, select ImageRight Adobe Plug-In, and select Uninstall.
Content credentials missing after Firefly workflows
Open
| App version | Acrobat DC 2024 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Summary
Content credentials are not added at the document level (though present at the image level) if the document is redacted, protected, compressed or optimised post using generate image or generative fill workflows.
Our team is working to correct this issue. Please check back for updates soon.
PDF email actions open old Outlook
Open
| App version | Acrobat DC 2024 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Summary
PDF email actions from Acrobat won’t launch the new Microsoft Outlook application and will open the old Outlook application instead. Old Outlook launches even when the new Outlook is set as the default mail application.
Our team is working to correct this issue. Please check back for updates soon.
Delay in opening web links in Acrobat sandbox version on macOS
Open
| App version | Acrobat DC 2024 |
| Impacted device types | macOS |
| Last updated | - |
Summary
Web links open slowly from the sandboxed version of Acrobat on macOS versions earlier than Sonoma. Users experience noticeable delays when clicking links that should open in external browsers.
Apple recommends upgrading to the latest macOS version. Alternatively, you can open Activity Monitor, locate the Apple appleeventsd process, and kill it. Learn more about how to resolve the delay in opening web links on macOS sandbox.
Slow advanced search on cloud documents
Open
| App version | Acrobat DC 2024 |
| Impacted device types | Windows, macOS |
| Last updated | - |
Summary
Advanced search is very slow on a document opened from the cloud.
Our team is working to correct this issue. Please check back for updates soon.
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