Visit your scanner manufacturer's website and locate the drivers section.
Last updated on
Sep 25, 2025
Learn how to resolve the selected color format error in Acrobat.
You may get the following error while creating a PDF using the scanner option in Acrobat:
The selected color format is not supported
This error may occur due to an outdated, incompatible scanner driver or communication issues between Acrobat and the scanner.
Outdated scanner drivers
Ensure your scanner is using the most up-to-date software.
Search for and download the latest drivers for your scanner from the manufacturer's website.
Once downloaded, install these updated drivers on your computer.
After the installation is complete, restart your computer.
Relaunch Acrobat and scan your file.
Incompatible scanner driver
Try different driver options to resolve communication issues between Acrobat and your scanner. On Windows, you can try toggling between TWAIN and WIA drivers in Acrobat's scanner selection screen. For macOS users, Acrobat utilizes ICA drivers, which can be selected from the scanner selection screen.
