Reader 10.1.2 crashes when you try to print

Reader 10.1.2 crashes, hangs, or nothing happens, when you try to print.

Not your symptoms? If the printer light blinks, prints only odd or even pages, or asks you to load paper, see Printer defaults to both sides | Reader, Acrobat 10.1.2.

Solution 1: Update to Reader 10.1.3

The free 10.1.3 update to Reader solves this printing issue. You can install the update automatically from within Reader.

  1. Open Reader.

  2. Choose Help > Check For Updates.

    Check for Updates

    Reader installs the update automatically.

If you prefer, you can download and install the update yourself (scroll down to the update section of the page).

Solution 2: Install patch for Reader 10.1.2 (not required if you update to Reader 10.1.3)

Install patch for Reader 10.1.2 (Windows only)

You do not need to install the patch if you update to Reader 10.1.3.

  1. Log in to your Windows computer as an Administrator.
  2. Click the following link to download the patch file: AdobeReaderPatch10.1.2_cpsid_92870.zip.
  3. When prompted to open or save this file, click Open.

    Do you want to open or save this file dialog box.
  4. Extract the file (also know as unzipping). The option location varies depending on your operating system and the utility.  

  5. Double-click the AdobeReaderPatch10.1.2_cpsid_92870.exe file to begin the update.

  6. When a prompt notifies you that the update is complete, restart your computer.

Install patch for Reader 10.1.2 in silent mode (Windows only)

  1. Log in to your Windows computer as an Administrator.
  2. Click the following link to download the patch file: AdobeReaderPatch10.1.2_cpsid_92870.zip

  3. When prompted to open or save this file, click Open.

  4. Extract the file.
  5. Open the command prompt "As Administrator."

  6. Type the path to the patch file executable, and add the -silent flag on the command line. For example:

    AdobeReaderPatch10.1.2_cpsid_92870.exe -silent

    Silent mode suppresses all dialog boxes so you do not get a message indicating that the update is complete. The executable posts a log file "AcroPatchApplication1012.log" in the temp directory (%temp%).

  7. When the update is complete, restart the computer.

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