When you create a PDF in a Microsoft Office 2007 application using the Acrobat > Create PDF option, PDFMaker quits silently and no PDF is created; or PDFMaker returns the error "An unexpected error has occurred. PDFMaker was unable to produce the Adobe PDF."

Alternatively, when you attempt to create a PDF from multiple Word files within Acrobat, you receive the error "Skipping file."


Do one or more of the following solutions:

Solution 1: Verify that PDFMaker is properly installed in Microsoft Office 2007 applications.

If you are attempting to create a PDF from within Acrobat using Microsoft Office documents, then make sure PDFMaker is properly installed in the Office application. Refer to "PDFMaker is unavailable in a Microsoft Office 2007 Application after installing Acrobat 8.1" (Technote kb401734) to enable PDFMaker.

Solution 2: Verify that Microsoft Office personalization entries are filled in.

To enter Microsoft personalization information:

  1. Start the Microsoft Office application.
  2. Click the Office Button in the upper left corner of the application window.
  3. Click the [application name] Options button.
  4. In the Popular section, under Personalize your copy of Microsoft Office, enter your user name and initials.
  5. Close the application.
  6. Open your Office document and proceed with PDF creation.

Solution 3: Create a Quick and Simple PDF (Word 2007 only).

To create a Quick and Simple PDF:

  1. In Word 2007, click the Acrobat Tab
  2. Click Preferences and select Quick and simple PDF, then click OK.
  3. Click the Create PDF button.

    Note: Instead of setting the option in Preferences, you can choose Quick and Simple from the Save As Adobe PDF dialog if you only want to use this setting for the current conversion.