Creative Cloud app prompts to sign in repeatedly for current versions

Last updated on Jun 11, 2026

When you open a Creative Cloud app for 2019 or later versions, occasionally, you may get repeated requests to sign in, thereby failing multiple attempts to launch your app.

Your antivirus software has deleted some Adobe license files

The issue may occur if your antivirus software has removed some Adobe license files that are necessary for signing in. To resolve this issue, verify if the license files are present and disable your antivirus software temporarily. 

Your Creative Cloud desktop app installation is corrupt

The Creative Cloud desktop app is critical for working with Adobe apps, but if you’re having problems installing apps because it has been corrupted, you should uninstall and reinstall it to fix the problem.

Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.

Your app is unable to retrieve or store license information

Your computer isn't running the WMI service (Windows only)

The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. If this service isn't running, your sign-in credentials will become invalid after a period of time. By ensuring that the winmgmt service is running, your desktop app sign-in will work continuously. 

Learn more about starting and stopping the WMI Service